• Job description

    We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities and is determined to make a difference. We’ll be bold and open-minded in our pursuit of solutions to help people transform their lives.

    What you’ll be doing

    We are looking for an Operational Admin Support. In this role you will provide effective and efficient administrative support to all Homes and Places teams in the delivery of an effective planned maintenance, repairs, modernisation, compliance, grounds and voids service.

      • Provide administrative support to the Planner Supervisor, Planning and Logistics team and other Operational teams within Homes and Places as required, including the administration of the call-out process for DLO teams.
      • Take ownership of managing historic and suspended repairs, liaising with Planners and Supervisors to resolve the outstanding repairs. Update and maintain CHP records/information systems in line with data protection requirements, to ensure accurate and easily accessible data, attending update meetings as required.
      • Take ownership of incoming queries and action accordingly with guidance from the Planner Supervisor and relevant Supervisors and Managers.
      • Collaborate with colleagues to support a range of Operations-related projects and activities to meet key performance indicators (KPIs), provide team cover, drive value for money (VfM) and achieve continuous improvement.
      • Provide regular progress reports to the Planner Supervisor in relation to service delivery.

    What we’re looking for

      • Evidence of attainment of good literacy and numeracy, eg, through GCSEs or equivalent) or equivalent demonstrable prior learning.
      • Evidence of competence in administrative processes / procedures.
      • High level of computer literacy including a good working knowledge of Microsoft Office packages (Word, Excel and Outlook).
      • Experience of working in a customer focused environment
      • Able to prioritise work and manage conflicting deadlines.


    Committed to equality of opportunity, we welcome applications from all sections of the community. Applications for job share and part-time working will be considered on a business needs basis.

    Wellbeing is a priority for us, and we aim to help our employees achieve a successful work/life balance and have adopted an agile working style. We host a range of learning activities to develop our people, support their career aspirations and professional qualifications. We encourage employee participation on all levels and we’re always open to new ideas or ways of working.

  • Benefits

      • The salary for this post will be £23,500 Per Annum
      • Learning and development opportunities
      • Healthcare cash plan
      • Robust employee reward and recognition programme
      • Free and confidential Employee Assistance Programme
      • CHParticipate volunteering programme
      • Competitive pension scheme
      • 25 days annual leave per annum, plus bank holidays and 3 extra days between Christmas and New Year.
      • 37 hours per week – employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP.

    We value our people and listen to feedback to ensure we are a great place to work and are able to attract and develop the careers of the best talent in the market.