Purpose of the job

As Neighbourhood Partner, you will be the go-to person and advocate for all customer service issues arising on your “patch.” From home viewings and sign ups, to settling in visits and resident engagement, you will deal with all aspects of the customer journey, building relationships as you go and ensuring that every visit counts.

Key accountabilities

1. To ensure the letting of homes and garages in accordance with our policies and procedures, ensuring that our Service Standards are delivered, pre-tenancy checks are completed, and customers receive an excellent service.

2. To provide visible and accessible resident engagement in the community.

3. To proactively manage your case workload in relation to tenancy and estate matters and enquiries from customers including Tenants, Leaseholders, Shared Owners, and
stakeholders.

4. To be actively involved in the delivery of Neighbourhood Plans, estate management and improvements and engage with partners and stakeholders within the community.

5. To ensure that Safeguarding/Domestic Abuse/Tenancy Support cases and Antisocial Behaviour/Tenancy Enforcement cases are managed in accordance with our policies and procedures.

6. To coordinate the management of emergencies such as fire or flood in our homes or on our estates, including decants and liaison with partner organisations.

7. To follow-up and complete identified fire risk actions and support our teams to gain access to properties using your patch knowledge.

8. To be a proactive member of the SLH team; continually seeking to improve outcomes and develop your own skills and the performance of the team. You will seek to improve processes and ensure value for money.

9. To ensure that Health, Wellbeing and Safety policies and procedures are adhered to, to deliver effective and safe services and operations.

10. To ensure you work in accordance with legislative, regulatory and financial requirements in relation to your role at all times.

11. To ensure that SLH data is collected, safely and appropriately managed, reported accurately and produced in a timely fashion to aid sound decision making and that appropriate procedures, systems and processes are in place to ensure data quality and security.