Are you passionate about people, communities, and making a difference?

Do you have experience in housing management and want to help people make a home? 

Leeds Federated is seeking a dedicated Neighbourhood Officer to join our Area Team. In this role, you’ll take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers. You’ll be responsible for building strong, positive relationships and ensuring our customers receive a high-quality, responsive service, that is built in trust, transparency, and mutual respect.

What you’ll do: 

• Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively

• Provide support that recognises and responds to the needs of individuals and communities

• Takes ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard

• Taking prompt and fair action in cases of tenancy breaches, anti-social behaviour, or safeguarding concerns

• Carrying out estate inspections and monitoring communal areas to ensure safety and cleanliness standards

• Supports customers through the moving in and out process, ensuring empty homes are re-let promptly, sustainably, and with care.

• Collaborating with internal teams and external agencies to improve community wellbeing
• Using feedback and performance data to improve services and customer satisfaction

Closing Date: 8th May 2025

Interviews Date: to take place on 15th & 16th May 2025

We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.