Purpose of the job:

As Neighbourhood Assistant, you will be the go-to person and advocate for our older persons services. You will complete regular Health & Safety checks to ensure our sheltered housing schemes are safe and will work with the wider neighbourhood team to deliver a great customer experience across our communities.

Key accountabilities:

1. To provide a comprehensive older person’s service to customers. This will primarily include welfare calls, scheme H&S checks, monitoring of alarms, and liaison with partner agencies who provide support and advice to our customers.

2. To support the letting of homes and garages in accordance with our policies and procedures, ensuring that our Service Standards are delivered, and customers receive an excellent service.

3. To be responsible for regular and effective communication with our older customers and their representatives, ensuring they are afforded the opportunity to shape the delivery of services.

4. To promote the uptake of digital services and help customers access our services online, ensuring new customers have an account and can provide pre-tenancy information to SLH via the customer portal.

5. To actively manage neighbourhood management casework, ensuring fire risk actions, communal area checks, ASB incident support, and property access requirements are completed within agreed timeframes.

6. To support the response to emergencies such as fire or flood in our homes or on our estates including arranging temporary decants and liaising and coordinating with partner organisations.

7. To be a proactive member of the SLH team; continually seeking to improve outcomes and develop your own skills and the performance of the team. You will seek to improve processes and ensure value for money.

8. To ensure that Health, Wellbeing and Safety policies and procedures are adhered to, to deliver effective and safe services and operations.

9. To ensure you work in accordance with legislative, regulatory and financial requirements in relation to your role at all times.

10. To ensure that SLH data is collected, safely and appropriately managed, reported accurately and produced in a timely fashion to aid sound decision making and that appropriate procedures, systems and processes are in place to ensure data quality and security.