• Job description

    The property team are responsible for the delivery of excellent repairs and maintenance services to all Wandle residents this will include, day to day reactive repairs, managing of contracts and contractors, complaint handling, issue resolution, empty homes, disrepair and general surveying duties; supporting the maintenance manager in delivering high quality services and working across other front line service teams, leading to improved customer satisfaction.

    A day in the life:

    You will:
    • Ensure Wandle maintenance activities within the region comply with statutory Health and Safety requirements in respect of execution, testing and recording.
    • Foster inclusive attitudes towards diversity, disability and contribute to the achievement of the Wandle’s core objectives by valuing and supporting the local community.
    • Be responsibility for managing and maintaining contractual objectives managing the respective delivery of maintenance services within their given area and other areas as demand dictates.
    • To be involved in the setting, monitoring and control of maintenance budgets and contribute to Value For Money efficiencies.
    • To ensure effective delivery of the maintenance service including Repairs, Voids, Disrepair, Party Wall issues; Planned and Cyclical works where required.
    • Responsible to the Managing Surveyor for the achievement of key performance targets in the region and for the provision of monitoring reports and action plans in line with Wandle objectives.
    • Be responsible for the quality and effectiveness of services to Wandle’s customers, ensuring compliance to policies and procedures and to assist the Managing Surveyor managing contract delivery/ and or direct delivery teams.
    • Deliver a local minor/major adaptations service, within agreed budgets and policy.
    • Act as primary contact for Out of Hours service on a rota basis for emergency call service provider outside of normal office hours.
    • To regularly review performance in line with KPI requirement and SLA with service departments where appropriate.
    • Ensure site inspections are undertaken on request of customers and or stakeholders in line with SLA’s and service requirements, act on oncome to ensure services are of a high quality and great customer experience.
    • Ensure that contracts/works are delivered in a safe manner in line with current Health and Safety legislation.
    • Ensure that contractors provide value for money through checking of invoices and valuations, undertaking post inspection as required.
    • Ensure contracts are managed in line with CDM regulations.
    • Ensure open/outstanding works orders are managed as per the agreed timescales/procedures in relation to contractors and liaise with direct team on customer general enquiries to resolution.
    • Undertake min 20% ensure a representative sample of repairs are inspected after completion on all repairs, 100% on voids and major works etc.
    • Undertake Void inspection and post inspection of all empty homes, produce schedules of work in line with the agreed procedures and or defect schedules, ensure H&S compliant certification is present and letting can be made by Housing team.
    • Ensure quality is maintained in the contractual service delivery on all streams of work.
    • Ensure contractors are managed in line with KPI requirements, including works associated with MSP supply chain and or other contractors.
    • Act on customer complaints and resolve at appropriate level in line with Wandle complaints policy
    • Act on negative customer feedback and resolve quality issues with customer and supplier.
    • Work closely with Housing Team to ensure that issues are managed collectively in resolving and dealing with customer issues
    • Undertake stock validation surveys as directed.
    • Attend scheme meetings and regional tenant representative meetings and report on maintenance matters
    • Attend estate audit inspection on a regular basis on your respective patches
    • Be aware and engage in the Building Safety agenda.

    What you’ll need to have:
    Experience, Knowledge, Understanding:
    • At least 5 years experience of property maintenance work, preferably gained within housing, that has included undertaking, managing contracts and performance, property inspection, diagnosing common property defects and supervising the work of construction contractors and consultants. Specification and detailed of work requirements.
    • Excellent customer care skills.
    • Excellent verbal and written communication skills.
    • Excellent interpersonal and negotiating skills.
    • Excellent record keeping skills (ability to accurately & clearly record information as well as maintain organised and efficient systems).
    • Excellent time management and work planning skills.
    • A demonstrable commitment to continuous improvement
    • A sound knowledge and understanding of building and health and safety at work legislation.
    • A sound knowledge and understanding of the common types of procurement routes for obtaining maintenance works.
    • A sound knowledge and understanding of traditional and modern construction practices and there use in housing.
    • A sound knowledge of forms of building contracts common in maintenance
    • The ability to draft tender documents/specification/schedules of works obtain and manage works.
    • Strong commitment to and thorough understanding of diversity/safe guarding issues with respect to the employment of staff and the provision of housing and support services.
    • Able to work flexible hours, including evening meetings.

    Other Skills:
    • Good IT skills (intermediate Word, Outlook & Excel)
    Qualifications:
    • Minimum HNC in construction or building or equivalent

    T&C’s
    • Essential car use (not provided)

    What next?
    If you want to be part of a team that takes pride in delivering excellent customer service to our customers and believe you have the skills and experience to be successful in this role we would love to hear from you.
    Please apply with your CV and supporting statement on no more than two sides of A4 ensuring you address the ‘What you’ll need to have’ section set out in role profile by 23:59 on Tuesday 19th July 2022 to [email protected]

  • Benefits

    • 29 days annual pro rata leave plus public holidays rising to a maximum of 32 days after seven years of employment
    • A defined contribution pension scheme with matched employer contributions of 4%-6%
    • 75% of salary income protection
    • 4 times salary life cover
    • Volunteering leave
    • High street and online savings of up to £1,000 a year via our Wandle Extras scheme
    • Employee assistance programme
    • Flu jabs, free eye tests, social club and much more

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