• Job description

    Purpose of the job:

    As Independent Living Lead, you will be the older persons champion across the business ensuring they have a voice and that services delivered provide good value for money. You will be responsible for delivering our older persons offer and lead on tenancy support matters relating to the service. You will be responsible for managing the sheltered housing budget and will manage and monitor the alarm monitoring contract.

    Key accountabilities:

    1. To deliver our older persons offer, ensuring customer demand analysis, scheme affordability, dementia services, and customer engagement all contribute towards the future service.

     
    2. To coordinate the day-to-day management of our sheltered and extra care housing schemes and services to promote independent living, ensuring that customer feedback and complaints are dealt with comprehensively and within target timescales.

     
    3. To effectively coordinate SLHs sheltered, extra care and independent living casework and to be responsible for complex matters in relation to the provision of the independent living service.

     
    4. To effectively manage the alarm monitoring contract, ensuring the service meets customers’ needs and to lead on any improvements.

     
    5. To coordinate the sheltered scheme compliance checks ensuring all H&S actions are completed and documented to the agreed standards.

     
    6. To coordinate the monitoring of communal area and estate contracts relating to sheltered schemes, ensuring a quality service has been delivered within the agreed timeframes.

     
    7. To work with the Head of Neighbourhoods, you will manage the day-to-day activity of the sheltered housing budget, ensuring services provide good value for money and through the monitoring and control of expenditure.

     
    8. To act as one of SLH’s Safeguarding Leads for Safeguarding children and vulnerable adults.

     
    9. To be a proactive member of the SLH team; continually seeking to improve outcomes and develop your own skills and the performance of the team. You will seek to improve processes and ensure value for money.
    10. To ensure that Health, Wellbeing and Safety policies and procedures are embedded and adhered to, to deliver effective and safe services and operations.

     
    11. To promote Equality, Diversity and Inclusion and ensure you and colleagues work in accordance with the legislative and regulatory requirements at all times.

     
    12. To ensure that SLH data is collected, safely and appropriately managed, reported accurately and produced in a timely fashion to aid sound decision making and that appropriate procedures, systems and processes are in place to ensure data quality and security.

     

  • Benefits

    Annual Leave entitlement

    26 days Holiday + 8 Bank Holidays

    Hybrid Working

    Minimum 4 days a month at the office

    Social Housing pension scheme (SHPS)

    Simply Health

    Financial help with those everyday medical costs like eye tests, dentists and Wellbeing

    Family Friendly Benefits

    Maternity, Paternity, Shared Paternity & Adoption

    Training

    Continuous Personal Development (CPD)

    Special leave

    For unexpected emergencies

    Sick Pay

    Above Statutory provision

    Other benefits

    • +1 annual leave day up to 5 years service, totalling 31 days after 5 years of service.
    • Pension contribution ratio starts at 10% employer contribution with 0% employee contribution
    • Holiday Purchase Scheme (purchase up to 10 additional days upon completion of probation)