• Job description

    We are looking for an Income Management Specialist (1 post) to join our Income & Financial Inclusion team. This role is a home based role, where there is no daily requirement to attend an office with the flexibility to attend as required.

    Reporting to the Income Management Team Leader, you will be responsible for management of rent accounts and income collection to reduce rent arrears, achieving agreed targets for revenue collection, embedding early intervention and the prevention of debt escalation as well as preparing casework and representing the Organisation at court in legal proceedings.

    Responsibilities includes preparing write offs, processing court applications, prepare and present cases for court. Advising and assisting customers to maximise their income and represent Onward at external meetings including but not exclusive to Local Authority liaison groups, DWP Partnership Managers and Court User Groups.

    What are we looking for?

    To be successful you will have experience of managing rent accounts, preferably in the social housing sector, with an awareness of Income Management Procedures and Law. Have good organisation skills and the ability to communicate effectively, with colleagues at all levels and customers from a diverse background.

  • Benefits

    We offer a competitive salary of £31,150 per annum, a generous annual leave entitlement of 31 days, plus 1 additional days leave for your birthday (which can be taken at any time), plus bank holidays and a pension scheme with employer matched contributions of up to 10%. Your wellbeing matters to us, and we offer a health cash plan where you can claim back money for health care, access to a GP service and an employee assistance programme, along with access to discounts for you and your family to enjoy outside of work.

    We are passionate about our people, enabling their development, with learning opportunities to progress both personally and professionally. This includes access to volunteer in our local communities or learn a new skill outside of work.

    We have created a flexible working environment, with Onward WorkSpace, which is our approach that focuses on work being the thing that we do that makes a difference to our customers, not the place we go.   You will be provided with all the ICT working equipment to enable you to undertake your role.