• Job description


    Income Management Officer (Permanent)
    Full Time, 37 hours per week -to be worked flexibly in line with business needs to include some out of hours calls after 5pm/ weekends
    Salary Grade G, £30,141- £34,339 per annum (pro rata) plus Regular User Mileage Allowance (to be worked flexibly in line with business needs)
    Based at Gadbrook, Northwich but with majority remote working

    We are looking for a motivated, positive and proactive professional to become part of our high performing, specialist Income Management Team at the Best Companies Number 1 Housing Association to work for (2022)

    At Weaver Vale Housing Trust we are passionate about working together to improve the lives of our customers. This role will give you the opportunity to work for an organisation and team with a clear social purpose with the chance to play a crucial part in our response to the cost-of-living crisis and our aim to ‘build back fairer’, making a real difference to people’s lives.

    As an Income Management Officer, you will manage rent accounts on a specific ‘patch’, with the aim of maximising rent payments. The team offers a supportive, personalised service to our customers to ensure the appropriate help and advice is given. You will be the first point of contact for our customers in financial difficulty, working closely with colleagues in our Money Matters, Energy Advice and Employment Support Teams to offer a holistic service. Whilst managing and recovering debt through legal action is an important part of this role it is equally about maximising income for customers and offering support to people in poverty and debt.

    You will be working to clear targets, monitored on performance and be willing to work out of normal office hours for the equivalent of up to half a day each week to help reach all customers.

    This is an exciting and challenging time for the Income Management Team, and you will need to be passionate about helping the Trust manage the impact of the many challenges that are now facing our customers and their families.

    You must have a current and valid UK driving license for this role.

    For further information/informal chat about the role please contact contact Debbie or Caroline on 01606 813535 or email [email protected].

    We look forward to receiving your application.

    Closing date: 23.5.22 (12:00 Noon)
    Assessment Date: 30.5.22
    Interview date: 30.5.22

    Please visit our website at www.wvht.co.uk to access the job information pack & submit your CV with a covering letter (max. 2 pages) demonstrating how you meet the minimum criteria in relation to the person specification and send to [email protected]

    Those applicants that consider themselves to have a disability and meet the minimum criteria for the role will be guaranteed an interview. Please confirm within your application if you consider yourself to have a disability.

    In line with the Trust’s Disclosure & Barring Policy, please confirm if you have any current convictions under the Rehabilitation of Offenders Act 1974.

    Disclaimer: due to the high volume of applications we receive for certain roles, on occasion, we reserve the right to close a vacancy earlier than the advertised date if we have received applications that meet the criteria. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

    The recruitment manager will review your skills and experience to determine if there is a match with the position for which you applied. If there is, we will contact you by phone or email to schedule an interview or assessment. If your background does not match our current needs, you will not be contacted.

    Please note due to the high volume of applications we are unable to respond to all unsuccessful applicants.

    We appreciate your interest in Weaver Vale Housing Trust and the time you invested applying with us.

    The Trust invites applications from all members of the community, irrespective of age, sex, marital status, sexual orientation, race, religion or disability.


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