• Job description

    Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.

    We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

    In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

    We are looking for a HR Services Specialist to join our HR team, initially for a 6 month period starting in July 2022.

    Reporting to the HR Services Team Leader, you will deliver an effective & customer focussed proactive HR service for day to day operations. You will provide first line advice and support on initial HR policy and process queries and handling general HR administration including generic HR, Training and Recruitment and monthly payroll duties ensuring attention to detail and confidentiality at all times and in line with GDPR requirements.

    Acting as the first point of contact for all initial HR contact, you will be part of a team to manage and direct all HR email, post and telephone activity. You will ensure a high quality experience is delivered at all times to customers to provide accurate and up to date information in line with company processes, procedures and agreed standards,

    You will be an ambassador for customer service at Onward, providing customers with prompt, professional and accurate information. This will be delivered in a timely, consistent and efficient manner, maintaining all employee records, computerised and manual.

    It is essential you have experience of working in a service environment in HR, with a strong emphasis on great customer service. You should have a broad range of administration experience, with the ability to work to deadlines with excellent attention to detail. Good oral and written communications are essential alongside working towards or attained CPP and/or equivalent experience.

    To enable us to capitalise on the benefits of more flexible ways of working, for our customers, colleagues and to support sustainability, we have developed Onward ‘WorkSpace’. This is our approach that focuses on work being the thing that we do that makes a difference to our customers, not the place we go. This role is home based and there is no requirement to attend the office daily, but you will be required to attend neighbourhoods and/or sites as required to fulfil duties of the role.

    As well as a competitive salary and a generous annual leave entitlement, we offer a range of benefits for a rewarding career including a health cash plan, pension scheme and personal development.

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