Directorate: Customer, Place and Services
Job Title: Home Moves Assistant (Fixed term contract 12 months)
Salary: £22,730 – £25010 Pro rata per annum
Hours: Wednesday to Friday (22.2 hours) to be worked flexibly in line with business needs

Location: Based at Gadbrook Park, Northwich, working flexibly between home and office.

The Trust operates an agile working environment which is a combination of working from our Head Office Gadbrook Business Park, Northwich, and home working.

Do you want to work for a ‘Best Companies Top 100 company’?

Are you looking for an exciting opportunity working as part of a professional, engaged, and friendly organisation?  Our values are Fairness, Openness, Respect, Enthusiasm, Collaboration, Commitment and Customer Focus, we are constantly striving to demonstrate these values in our day to day working environment and culture.

The Opportunity

WVHT has an exciting opportunity for someone who is looking to commence their career/develop their career with a great company.  We are looking for a driven, diligent, and friendly Home Moves Assistant to join our team.

At Weaver Vale Housing Trust we are passionate about working together to improve the lives of our customers.  This role will give you an opportunity to work for an organisation and team with a clear social purpose with the chance to play a crucial part in our response to the cost-of-living crisis and our aim to “build back fairer” making a real difference to people’s lives.

The Trust is looking for a self-motivated, proactive Home Moves Assistant to join our Home Moves Team. The team manages the allocation of all our vacant properties for rent, delivering a seamless, co-ordinated approach to the letting of Trust properties.

What Will You Do?

1. • Support the delivery of a customer focused Lettings service, ensuring empty properties are re-let quickly and in accordance with relevant legislation, regulation, policy, and procedure.
   • Be the first point of contact for customer or partner agency enquiries via phone, email, face to face, answering and managing expectations effectively, and that customers receive timely progress updates and information relating to their tenancy.
   • Lead on and work with the customer to manage the termination process, identifying and communicating any issues, which may impact upon the successful termination of the property e.g., property is left in an acceptable condition and keys returned to the Trust on time.
   • Support the advertising of Trust properties, using a commercial approach and platforms where appropriate e.g., Rightmove, to maximise marketing opportunities and keep void rent loss to a minimum.

Minimum Requirements For This Role

1. • 3 GCSE’s (Grade C or above) Or Experience of working in a Social Housing Allocations Team.
   • Experience of working with a wide range of customers and stakeholders.
   • Demonstrate proficient use of Microsoft Office packages
   • Customer Focused
   • Creative and innovating
   • Excellent written and verbal communication skills.

Additionally, due to the flexible working arrangements with this role, you will need access to a room where you can work from and a suitable internet connection.

Our Team

In this role you will be working alongside a fantastic team of professionals to provide effective and efficient administration support to the Home Moves Team.

This includes offering advice and information to customers and partner agencies relating to the Local Authority’s Common Allocation Policy, and the Trust’s lettings process for homes and garages.

Responsible for the marketing and letting of empty garages to maximise income to the business.

Using a person-centred approach, adapt our response to both Neighbourhood and Customer Needs, resulting in thriving communities with sustainable tenancies and increased customer satisfaction.

For more information contact:

If you have any queries about this or would like to ask any questions to learn more about the role, please contact Sue Donovan at [email protected]

The Successful Candidate

You will be expected to have excellent time management, organisational and prioritisation skills to keep up in a fast-paced and busy environment. You will need the ability to work independently when required, but with the common sense to know when to seek guidance and advice from your colleagues.

We are looking for a strong team player, with a positive and enthusiastic attitude who works well under pressure. The post holder must also demonstrate a commitment to delivering excellent customer service with a focus on the needs of the customer and possess good verbal and written communication skills.

Benefits

1. • A competitive salary
   • 24-29 holidays plus UK public/bank holidays
   • Child-care subsidy
   • A workplace pension scheme (providing you meet the eligibility requirements)
   • Employee Assistance Programme to help you balance work, family, and personal life
   • Annual Personal Development and Wellbeing Allowance
   • A great experience, working with colleagues that are passionate about the services we provide to our customers.
   • The opportunity to develop a range of transferable skills that will be highly valued whichever sector you go onto work in.

How To Apply

Closing date for applications:         Thursday 08/12/2022 (12:00 noon)

(Please be aware that applications received after this time may not be considered)

In person Interview date(s):             Thursday 15/12/2022

C.V’s without a cover letter will not be considered.

Please review the job Information pack (on our website: http://www.wvht.co.uk) for further information and submit your CV with a covering letter (max. 2 pages) demonstrating how you meet the minimum criteria in relation to the accountability profile and person specification, please send to: [email protected].

Those applicants that consider themselves to have a disability and meet the minimum criteria for the role will be guaranteed an interview.  Please confirm within your application if you consider yourself to have a disability and if so, what reasonable adjustments may be required for you.

Disclaimer: We may conduct social media checks from sources such as Google, Facebook and LinkedIn to assist us in our assessment of your suitability for the role.

Please note applicants must be able to demonstrate their Right to Work in the UK.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

The recruitment manager will review your skills and experience to determine if there is a match with the position for which you applied. If there is, we will contact you by phone or email to schedule an interview / assessment. If your background does not match our current needs, you will not be contacted.

Please note due to the high volume of applications we are unable to respond to all unsuccessful applicants.  If you haven’t heard from us within 3 weeks of the vacancy closing date, unfortunately we will not be pursuing your application further.

Successful applicants will be required to provide evidence of their Right to Work in the UK and evidence of essential qualifications.

We appreciate your interest in Weaver Vale Housing Trust and the time you have invested in applying to us.

The Trust invites applications from all members of the community, irrespective of Gender, Gender reassignment, Sexual orientation, Race, Religion or belief, Disability, Age, Pregnancy and maternity, Marriage and civil partnership.

Minimum Requirements For This Role

1. • 3 GCSE’s (Grade C or above) Or Experience of working in a Social Housing Allocations Team.
   • Experience of working with a wide range of customers and stakeholders.
   • Demonstrate proficient use of Microsoft Office packages
   • Customer Focused
   • Creative and innovating
   • Excellent written and verbal communication skills.

Additionally, due to the flexible working arrangements with this role, you will need access to a room where you can work from and a suitable internet connection.