Head of Repairs

£75,492-£81,559 pa + benefits

Full Time – 35 hours per week

London, E14

Poplar HARCA is a ground-breaking housing and regeneration association based in the heart of London’s vibrant East End; and a stone’s throw away from Canary Wharf. We manage 10,000 homes and have a national reputation for innovative urban and social regeneration.

An exciting opportunity has arisen within our Asset Management team for a Head of Repairs. You will lead Poplar HARCA’s operational and strategic approach to responsive repairs; ensuring that all properties are safe, warm, dry and comply with requirements. You will lead a team to deliver a fast, efficient, value for money responsive repair service that achieves consistently high levels of resident satisfaction. Through monitoring repair data, you will develop strategies to maximise value and income for the organisation. The Head of Repairs will manage budgets effectively, ensuring that repairs are completed to time and budget.

Key responsibilities:

• Oversee and develop robust quality control processes for responsive repairs
• Lead Poplar HARCA’s response to repair-related legal cases
• Be responsible for the procurement, leaseholder consultation, contract management and performance monitoring of responsive repair contracts
• Monitor, analyse and act upon key performance indicators; trends in repair reporting, completion and spend; quality control; and the completion of allocated works. Identify and rectify adverse trends.
• Develop, manage, motivate, support and train staff

Benefits include:

• 25 days’ annual leave + bank holidays and 3 extra days off between Christmas and the New Year
• Health cash plan covering medical, dental, wellness and vision
• Opportunity to join a pension scheme with generous employer contributions
• Ongoing learning and development opportunities

Closing date: Friday 25^th July 2025 at 5pm.