• Job description

    We’re looking for a proactive and people‑focused Customer Liaison Officer to join our team and play a key role in supporting customers through major investment and maintenance programmes. If you’re someone who thrives on building relationships, communicating clearly and ensuring people feel informed and supported, this could be the perfect next step.

    In this role, you’ll act as the vital link between customers, contractors and colleagues — helping residents understand work being carried out, resolving issues quickly, and ensuring customer voices shape how we deliver our services.

     

    What you’ll be doing

    • Acting as the main point of contact for customers throughout investment and maintenance programmes, ensuring they are fully informed and supported.
    • Organising and attending meetings, home visits and consultation activities to gather customer views and help shape project decisions.
    • Managing customer queries and complaints professionally, keeping accurate records and ensuring issues are resolved promptly.
    • Coordinating communication between customers and contractors, ensuring access arrangements are clear and works are understood.
    • Preparing schedules of condition and recording essential information before works begin, including photographs and signatures.
    • Supporting safe and smooth on‑site activity by checking basic welfare measures (e.g., essential services left connected, homes safe at the end of the day).
    • Liaising with contractors, colleagues, resident groups, local partners and community stakeholders to support positive working relationships.
    • Contributing to resident engagement, safeguarding best practice and wider community liaison initiatives.
    • Undertaking administrative tasks, maintaining accurate databases and ensuring information is up to date and reliable.

  • Benefits

    Why join us?

    As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;

    • 25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*
    • Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave*
    • Enhanced Pension scheme contributions
    • Our Health Care Plan gives you money back for dental, optical, therapy costs and more
    • Subsidised Healthy Living benefits i.e. gym membership or yoga classes
    • Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language
    • Car Lease Scheme, Cycle to Work scheme*
    • Volunteering days in the local community
    • We offer a Salary Sacrifice Pension option*

    *Subject to eligibility criteria

     

    About Us

    Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

     

    We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices.  A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.

     

    Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.

  • How to apply

    Apply Here: Customer Liaison Officer

    Application Deadline: Sunday 22nd March 2026

    Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don’t wait!