Salary £30,221 (Pro-rata) Part Time – 24 hours

About You…

Do you have the drive to make a difference by living our values every day to develop our customer experience? You will be adding significant value by gathering information about our customers and providing business intelligence and robust research analysis about the views of our customers, their needs and expectations, helping drive forward our customer experience strategy to ensure we put our customers first.

This is a new role for us – you’ll be committed to using our customer insight to help us better understand our customers and the communities we work, to help support our purpose to maximise people’s quality of life. You’ll have excellent analytical and communication skills, able to support the creation of new ideas and innovation in the business. You’ll be great at developing effective and collaborative working relationships with key internal stakeholders, helping to assess their insight requirements and provide evidence-based service improvement recommendations.

You’ll be able to …

1. • Work collaboratively to support customer satisfaction and engagement initiatives that enable residents to provide their views using a variety of inclusive methods and use this feedback to develop and change service delivery.
   • Use our continuous and responsive satisfaction data and software, to advise and influence service delivery putting customers first.
   • Provide analysis of all customer and community insight streams, internal and external, to truly understand customer needs and expectations.
   • Work collaboratively to support customer satisfaction and engagement initiatives to enable residents to provide their views using a variety of inclusive methods and use this feedback to develop and change service delivery.
   • Translate complex data into meaningful actionable insight, to help us to improve the customer experience, design more efficient services, reduce complaints and deliver positive outcomes to existing customers and the wider communities in which they live.

So, take a look at our job profile – if you think you’ve got most of what we are looking for, but not everything, we’d still love to hear from you.

You’ll need to submit a CV and supporting statement (max 2 A4 sides/ min font 11 for each) telling us about you and why you’re right for the job. To apply, please visit http://www.muir.org.uk/current-vacancies. Closing date: 9am Monday 26th June 2023.

Here are just some of the reasons we think you would enjoy a Career at Muir…​

1. • We offer great Remuneration & Benefits​
   • We are serious about Health & Wellbeing​
   • We are committed to Living our Values everyday​
   • We are committed to Equality, Diversity & Inclusion
   • We offer a strong Work / Life Balance​
   • We are committed to high Employee Engagement​

​To find out more about our range of fantastic benefits, take a look here: https://www.muir.org.uk/benefits-at-muir  ​