Do you have the drive to make a difference by living our values every day to help us deliver our new Customer Commitment – It’s an exciting time to join us!

 About us

 We’re Muir; working with people to maximise their quality of life. We manage 5,600 homes over a wide geographical area and our customers include families, older people, and those in need of special care and support.  

Our customers have told us how important it is for us to listen and act on their feedback, being there to call on when they need help and do what we say we’ll do.

We’re committed to doing just that – putting our customers at the heart of everything.

We are investing in four exciting new job opportunities to help us deliver a great customer experience making it Easier, Smarter, Better for everyone.

We’re looking for a…

Customer Insight Advisor

Salary £30,221 (Pro-rata) Part Time – 24 hours

 About You…

Do you have the drive to make a difference by living our values every day to develop our customer experience? You will be adding significant value by gathering information about our customers and providing business intelligence and robust research analysis about the views of our customers, their needs and expectations, helping drive forward our customer experience strategy to ensure we put our customers first.

This is a new role for us – you’ll be committed to using our customer insight to help us better understand our customers and the communities we work, to help support our purpose to maximise people’s quality of life. You’ll have excellent analytical and communication skills, able to support the creation of new ideas and innovation in the business. You’ll be great at developing effective and collaborative working relationships with key internal stakeholders, helping to assess their insight requirements and provide evidence-based service improvement recommendations.

You’ll be able to …

1. • Work collaboratively to support customer satisfaction and engagement initiatives that enable residents to provide their views using a variety of inclusive methods and use this feedback to develop and change service delivery.
   • Use our continuous and responsive satisfaction data and software, to advise and influence service delivery putting customers first.
   • Provide analysis of all customer and community insight streams, internal and external, to truly understand customer needs and expectations.
   • Work collaboratively to support customer satisfaction and engagement initiatives to enable residents to provide their views using a variety of inclusive methods and use this feedback to develop and change service delivery.
   • Translate complex data into meaningful actionable insight, to help us to improve the customer experience, design more efficient services, reduce complaints and deliver positive outcomes to existing customers and the wider communities in which they live.

So, take a look at our job profile – if you think you’ve got most of what we are looking for, but not everything, we’d still love to hear from you.

You’ll need to submit a CV and supporting statement (max 2 A4 sides/ min font 11 for each) telling us about you and why you’re right for the job. To apply, please visit: Muir Current Vacancies and hit the ‘Apply Now’ button.

Please submit your application by 9.00am Monday 15th May 2023.

Please do keep to the submission limits, as we’ll not read the rest. Interviews will take place on Thursday 25th May 2023 with our Head of Customer Experience.

About our team …

Our team is great (if we don’t mind saying so ourselves!) we’re led by our Executive Director of Customer Experience. We work hard, support each other, and also like to have fun! You’ll be part of our new Customer Experience Directorate and report to our Customer Communication and Engagement Partner – it’s an exciting team to be part of, as we deliver our new corporate plan ambitions.

What’s in it for you?

 Muir is a fantastic place to develop and progress your career. Here are some things we think you’ll love about these roles: 

1. • 35-hour working week
   • Flexible / agile working options
   • 25 days annual leave (rising to 28 days after four years) plus Bank Holidays
   • DC Pension Scheme with employer’s contributions up to 10.5%
   • Staff activity fund
   • Medi-Cash Employee Assistance Programme
   • Opportunities for learning, training, and professional development
   • Payments of professional subscription fees.