Members only

Directorate of Neighbourhoods and Customer Services
Customer Experience Planner- 11 month fixed term contract
£25,265 per annum pro rata
37 Hours per week (to be worked flexibly in line with business needs)
Based at Gadbrook, Northwich (supports flexible home working)

Weaver Vale Housing Trust has an exciting opportunity for a Customer Experience Planner to join our first point of contact Customer Hub. We need someone who can work within a multi discipline team delivering excellent levels of customer service. You’ll be responsible for providing a first-class planning and appointing service, tracking registered orders through to completion ensuring optimum utilisation of the workforce, whilst providing excellent levels of customer service

Our Customer Hub is a key service for the Trust with the aim of responding to customer queries and resolving issues at first point of contact by:

• Ensuring the customer experience i s a positive one by being proactive and ensuring clear and effective communication with internal and external customers.

• Supporting continuous service improvements across the Customer Experience teams.

• Work in partnership with other service areas and agencies to achieve high levels of customer care.

The successful candidate must have administration experience, be self-motivated and organised, with strong accuracy, interpersonal and communication skills. You will be IT literate with the ability to work flexibly and under pressure to meet deadlines, using your own initiative to support the continuous improvement of this service.

If you are interested in working for Weaver Vale Housing Trust a ‘Times Top 100 Best Company for the past nine years, and you possess all the skills and abilities that we require, we look forward to hearing from you.

Closing date for applications: 24th June 2022 (12 noon)
(Please be aware that applications received after this time will not be considered)

Interview Date: tbc

Please visit our website at www.wvht.co.uk to access the job information pack & submit your CV with a covering letter (max. 2 pages) demonstrating how you meet the minimum criteria in relation to the person specification and send to [email protected]

Those applicants that consider themselves to have a disability and meet the minimum criteria for the role will be guaranteed an interview. Please confirm within your application if you consider yourself to have a disability. In line with the Trust’s Disclosure & Barring Policy, please confirm if you have any current convictions under the Rehabilitation of
Offenders Act 1974.

Disclaimer: We may conduct social media checks from sources such as Google, Facebook and LinkedIn to assist us in our assessment of your suitability for the role.

due to the high volume of applications we receive for certai n roles, on occasion, we reserve the right to close a vacancy earlier than the advertised date if we have received applications that meet the criteria. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

The recruitment manager will review your skills and experience to determine if there is a match with the position for which you applied. If there is, we will contact you by phone or email to schedule an interview or assessment. If your background does not match our current needs, you will not be contacted.
Please note due to the high volume of applications we are unable to respond to all unsuccessful applicants. If you haven’t heard from us within 4 weeks of the vacancy closing date, unfortunately we will not be pursuing your application further. We appreciate your interest in Weaver Vale Housing Trust and the time you have invested in applying to us.

We appreciate your interest in Weaver Vale Housing Trust and the time you invested applying with us.

The Trust invites applications from all members of the community, irrespective of age, sex, marital status, sexual orientation, race, religion or disability.