• Job description

    2 x 35 hours, 2 x 25 hours and 1 x 31 hours posts 


    Are you a brilliant customer champion, looking to start your career in social housing? 

    About You… 

    We have exciting opportunities available for Customer Experience Advisors to join our team and live our values every day to deliver an excellent service. With previous experience in a similar role, you’ll be a great communicator, who can support customers to access our services putting them at the heart of everything you do.

    You’ll be able to…  

      • Champion for our customers, providing an excellent customer experience as the first point of contact
      • Help customers access our services in line with our customer commitment
      • Live our values every day, taking ownership of queries and doing what matters most for our customers
      • Support first contact resolution of queries including diagnosing & scheduling repairs and with rent, ASB, lettings and home ownership queries.
      • Help provide an accessible, value for money customer experience to meet the diverse needs of our customers, in line with our policies.
      • You’ll be comfortable working with colleagues across our business, in an environment focused on continuous improvement, value for money, learning and innovation. You’ll build relationships with partners to provide excellent services for customers, whilst embracing our ‘One Team’ approach.


    So, take a look at our job profile – if you think you’ve got most of what we are looking for, but not everything, we’d still love to hear from you.

    You’ll need to submit a CV and supporting statement telling us about you and why you’re right for the job.

    Closing Date: 9:00am Friday 18 August 2023.   

    Interviews will take place week commencing 21 August 2023. 

    We’ll be reviewing applications over the next two weeks and may invite candidates to interview earlier than the advertised date – so don’t delay your application to avoid missing out.

    About our team …  

    Our team is great (if we don’t mind saying so ourselves!) we’re led by our Executive Director of Customer Experience. We work hard, support each other, and also like to have fun! You’ll be part of our Customer Experience Team reporting to our Customer Experience Manager and Customer Experience Coach – it’s an exciting team to be part of, as we deliver our new corporate plan ambitions

    Here are just some of the reasons we think you would enjoy a Career at Muir…  

      • We offer great Remuneration & Benefits
      • We are serious about Health & Wellbeing
      • We are committed to Living our Values everyday
      • We are committed to Equality, Diversity & Inclusion
      • We offer a strong Work / Life Balance
      • We are committed to high Employee Engagement


    We also offer great benefits! 

      • Flexi-time with the ability to build an extra day of leave per four-week period
      • SHPS Defined Contributions (DC) Pension scheme
      • SHPS Defined Contributions (DC) Pension scheme with salary sacrifice
      • Enhanced maternity, adoption and paternity pay
      • Free eye tests and £20 off glasses at Specsavers
      • Cycle to Work scheme
      • Free car parking


    Who We Are

    As a dedicated social housing provider we employ over 150 people in a variety of roles and have also been awarded coveted Gold accreditation by Investors in People and also in Wellbeing.

    Predominantly based in the North West, Muir’s Chester HQ is supported by offices in Burnley, and Huntingdon in Cambridgeshire

    We put residents at the heart of everything we do, looking to continually improve the quality of their homes, the services we offer and the neighbourhoods in which they live.

    We own and manage more than 5,600 homes across the country and provide a diverse range of housing solutions and associated services to meet the needs of existing and potential customers.

    One of our key aims is to attract and retain talented, dynamic and satisfied employees to help us deliver our exciting strategies and objectives.