Purpose of the role

• To play a key role in the delivery of efficient, high-quality services, specifically in the areas of human resources administration and PR, marketing, and communications, supporting the Head of Corporate Services to meet the needs of the Association and its stakeholders.
• The role requires demonstration of collaborative working across all departments.

Key accountabilities and job content                                          

H.R. Administration

• Responsible for co-ordination of WHA’s recruitment process, including the creation of application packs, the posting of advertisements, creation of social media posts, handling of applications, contacting applicants, collection of ED&I data and arranging interviews.
• Co-ordinate new starter inductions with the relevant manager, ensuring collation and dissemination of all relevant information and booking of external new starter training.
• Responsible for the maintenance of colleague data within organisational systems.
• Supporting internal and external enquiries and requests related to HR.
• Co-ordinate WHA’s training plan throughout the year, supporting SMT to identify relevant courses, facilitate bookings, maintain training and learning outcomes records.
• Day to day management of organisational benefit packages.

P.R. Marketing & Communications

• Support the Head of Corporate Services and external PR advisors to deliver internal and external communications.
• Create content for WHA’s website, colleague and customer newsletters and customer annual report in line with the annual comms plan.
• Work with departments and Comms Champions within WHA to help deliver the above and to identify potential marketing and communication opportunities.
• Maintain the annual communications plan, updating where events/targets etc have been completed and identifying opportunities to support local community groups, stakeholders, and partners.
• Assist in supporting and updating all marketing materials such as printed documents, website content and all social media accounts in line with branding guidelines.
• Assist in the monitoring and posting on various social media channels.
• Collaborate with any external PR/comms consultants and other third parties.
• Ensure organisational branding is consistent across all areas of the business.

General

• Assist with organisational document management, ensuring document review details are recorded.
• Assist with colleague & customer surveys.
• Assist the Health & Safety team with general admin support and the recording of relevant data.
• Assist with IT support via the Helpdesk and colleague IT drop-in sessions.

Qualifications

• No formal qualifications identified but must be able to demonstrate a high level of literacy, numeracy and an attention to detail.
• Relevant experience and/or transferrable skill set.

Knowledge, skills and experience                                 

• Excellent skills in written and verbal communication and the ability to communicate and share ideas at all levels.
• Creative writing & design skills.
• Excellent organisational and time management skills.
• Ability to prioritise work effectively and respond to challenges constructively.
• Build professional relationships with colleagues and partner organisations.
• Be creative in supporting continuous improvement within the team.
• Advanced in Microsoft packages, social media & website platforms.
• Strong ethics, with an ability to manage confidential data.