• Job description

    Are you an expert at finding solutions?

    Excellent people skills, inquisitive, confident, and previous experience of providing fantastic customer care, if this sounds like you then this is your opportunity to explore joining one of the East of England’s leading housing associations.

    Offered on a permanent basis you’ll be joining an expanding team as we embark on a new way of working and seek to improve our complaint handling practices. We are currently looking for one full-time (36.25hrs per week) individual to join us.  You’ll be able to develop your knowledge within the housing sector and showcase how you can deliver a “Heartfelt Service”

    This is a very hands-on role dealing with customer complaints and supporting our customers by putting right what has gone wrong and seeking agreeable resolutions. With each day being different you’ll use your excellent questioning, negotiation and influencing skills to assist customers with their complaints through to resolution. You’ll need strong attention to detail and ICT skills as the need to record accurate notes and manage interactions on each case is critical.

    Investing in you, we will provide you with all the necessary training and knowledge to be successful in your role. By engaging with a wide range of colleagues, stakeholders, and partner contractors you’ll develop a broad understanding of our business. This is a fantastic opportunity to develop your expertise, showcase your skills and gain job satisfaction.

    Ideally within your career you have developed a strong experience in a complaints-based role and have built this up working successfully with your customer base. Experience of working in an organisation linked to property repairs and maintenance would also be beneficial.

    If you’re motivated by being busy and work best when you get to manage and organise your workload demonstrating your strong time management skills, then this could be the role for you.

    This role is a hybrid role with some training onsite initially. Following training, as part of this role, you will be required to travel to one of our offices regularly (Boston, Rushden) each week for meeting or training purposes, and to support your colleagues, and customers.

    To explore beginning your career with Longhurst Group apply today.

    What you receive from us

      • 28 days annual leave plus bank holidays
      • Pension Scheme
      • Life Cover (as part of pension scheme membership)
      • Health Care Cash Plan
      • Free Eye Tests
      • Investment in your personal development through our extensive learning and development opportunities.
      • Family friendly, carers leave plus other paid leave
      • Employee Assistance programme
      • Wellbeing Support
      • Free flu vaccinations
      • Carers Networking Group a platform to support Unpaid Carers


    How to apply

    Please click apply now to submit your CV today. In the event of high applicant volumes we reserve the right to close this advert and CV submission window early.

    We do not require recruitment agency support at this time – all speculative CV’s will be treated as a direct application.

    Vetting Requirements

    The important things – We can only consider applications from candidates who have the right to live and work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. If you are the successful candidate, original proof must then be provided before your first day.

    Naturally working with our customers, we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer). We also need you to tell us what you have been up to over the past 5 years as a minimum in terms of employment history. This could include carer duties, travel, seeking work, education, employment, training, or volunteering.

    Equal Opportunities

    As an equal opportunities’ employer, Longhurst Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

    We pride ourselves on looking after our colleagues and as part of our commitment we are an Employer for Carers and would welcome your application if you have additional unpaid caring responsibilities.

    We aspire to have a greater diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join Longhurst Group.

    Our company

    Longhurst Group is one of the leading housing groups in the Midlands and East of England, providing more than 24,000 homes and a wide range of care and support services.

    With a team of 1,300 colleagues guided by our shared values, our vision is to improve the lives of our customers and our colleagues and to enhance the communities we serve. We do this by focusing on two clear themes of work: Health and wellbeing and economic resilience.