About The Role

We’re looking for a proactive and supportive Community Services Team Leader to oversee the day‑to‑day delivery of our sheltered and extra care housing services. In this role, you’ll lead a small team of Sheltered Housing Officers and an Extra Care Housing Officer, ensuring residents receive a high‑quality, responsive and compassionate service. You’ll play an active part in tenancy and estate management, support residents with a wide range of housing‑related issues, and help maintain safe, welcoming and well‑managed schemes.

A key part of the role involves ensuring full compliance with health and safety requirements, including fire safety checks, safeguarding responsibilities and Housing Solutions’ involvement in resident care plans. You’ll work closely with partners, internal teams and external agencies to make sure residents receive the right support at the right time. You’ll also help shape resident engagement activities, organise community events and find creative ways to strengthen our schemes and neighbourhoods.

You’ll be a visible and approachable presence across our sheltered and extra care schemes, helping resolve issues quickly, supporting colleagues, and ensuring services run smoothly even during busy or challenging periods. This is a varied and rewarding role where no two days are the same, and where your leadership will make a real difference to residents’ lives.