Area Housing Manager

Sutton, Surrey

Band 5 – £42,093 – £47,484 per annum

Sutton Housing Partnership (SHP) is an Alms Length Management Organisation (ALMO) that manages council housing in Sutton, and we are responsible for the day-to-day management of housing services to around 6,000 council tenants and 1,500 leaseholders. We aim to bring investment and improvements to homes across the borough

An exciting vacancy has arisen for an Area Housing Manager, a key position within our high paced Housing Management Service. This is a fantastic and exciting opportunity to lead a team of generic Housing Managers delivering frontline housing duties, including income & arrears, anti-social behaviour, residents & community engagement, community walkabouts and other day to day housing management duties. The role requires a significant amount of contact with elected members and an ability to develop positive working relationships at all levels.

In this role you will support your team to provide expert technical and legislative knowledge in ensuring that our services meet regulatory and legislative requirements.

With the introduction of Tenant Satisfaction Measures (TSMs) you will drive strategic improvements and innovations to ensure that SHP provides an effective, efficient and high quality services and responsible neighbourhood management.

We are looking for someone who has a proven history of partnership working & networking and who has the confidence and professionalism to work with people at all levels. If you are passionate about excellent customer service, continuous improvement and an excellent communicator then this position presents an ideal opportunity to demonstrate those skills further. If you want to be part of a high performing team and you are passionate about managing a team that makes a positive in our local communities then this is the job for you.

As part of our benefits package we offer a hybrid working environment that helps put the needs of our residents and staff at the centre of everything we do.

Requirements

● Extensive track record of managing a team in a similarly large and complex organisation.

● Tenancy & estate management dealing with complex and challenging cases with the ability in delivering a range of
housing services to residents across varied tenure types.

● Excellent communication skills with the ability to influence at all levels

● Ability to prioritise, make decisions and provide clear leadership for staff,

● Ability to influence and negotiate with decision makers, both within and outside the organisation.

● Experience of motivating, coaching and developing staff within dispersed teams.

● Good understanding of housing and landlord regulatory and compliance requirements