We deliver housing services on behalf of West Northamptonshire Council (WNC), supporting them to deliver their housing strategy and ambitious development programme. We believe that everyone deserves a safe, high-quality home that meets their needs. We understand that demand for affordable housing, locally and nationally, significantly outstrips supply and the impact this has on individuals and families.

We pride ourselves on the culture we’ve created, which is open, transparent, supportive and community spirited. With excellent learning and development opportunities, flexible working arrangements and a fantastic team; NPH is a great place to work. The dedicated careers page on our website lists the fantastic benefits we offer. You can also hear why our colleagues love working for NPH

An opportunity has arisen to join the Access Team at Northamptonshire Partnership Homes as a Lettings Assistant. The customer focused service aims to assist the NPH Lettings functions including navigating all associated paperwork.

The post holder will be responsible for dealing with a wide range of telephone enquiries and correspondence, working closely with the Lettings Officers and Lettings Coordinators to ensure tenancy processes are monitored.

An ability to work flexibly within a fast-paced team environment will be vital to enable a high level of excellent customer service is delivered. The post holder will be responsible for monitoring terminations of tenancies, updating utility providers, processing ‘Tell Us Once’ notifications and processing of keys.

The post holder will be responsible for the administration and monitoring of the Access Team inboxes, creating and booking sign-up visits with customers and ensuring systems are updated.

In return, we offer a range of benefits to employees, including:

Please note we reserve the right to close this vacancy early if we receive sufficient applications for this role. Therefore, if you are interested, please submit your application as early as possible.

At NPH we value and respect all differences in all people, whether seen or unseen. We aspire to an inclusive working environment and a culture that reflects our colleagues and residents. Our colleagues have equal access to learning and development opportunities, and we create opportunities for their voice to be heard. We welcome applications from all regardless of race, faith, age, sexuality, gender identity, neurodivergence or disability. If we can make any adjustments to our recruitment processes to make it more accessible, we actively encourage you to let us know.