December 2025 – Reflect, strengthen and prepare

Compliance and legal assurance

• Fire Safety: FAA level 2 award (1 Dec)
• Fire safety responsibilities in social housing (2 Dec)
• An introduction to consumer standards (4 Dec)
• Tenancy fraud: England only (16 Dec)
• An introduction to HHSRS and housing standards (17 Dec)
• An introduction to HHSRS and housing standards (Wales only) (18 Dec)
• Illegal evictions (18 Dec)

Operational mastery

• Occupation Contract Management: The Essential Guide for Housing Officers (Wales only) (9 Dec)
• Tenancy management: The essential guide for housing officers (England only) (10 Dec)
• Setting service charges and maximising income – a practical workshop (10 Dec)
• Repairs diagnostic questioning: A masterclass for non-technical housing officers (11 Dec)
• Project management bootcamp (15 Dec)

Leadership and governance

• Managing poor performance (9 Dec)
• Boards under the spotlight: Fit for purpose governance in the new regulatory world (16 Dec)
• Safeguarding for managers and safeguarding leads (16 Dec)

Wellbeing and professional skills

• Managing conflict, confrontation and challenging behaviour in the workplace (5 Dec)
• How to stop your workload controlling you and actually get through your to do list (9 Dec)
• Professional boundaries (16 Dec)
• Three essential skills to sustain a healthy work, home balance and be more effective (16 Dec)
• Assertiveness: The art of communicating what you want (17 Dec)

November 2025 – Compliance, capability and care

Compliance and risk management

• The Social Housing (Regulation) Act 2023: Training for engaged residents and staff (11 Nov)
• Excellence in procurement and contract management (13 Nov)
• An introduction to HHSRS and housing standards (18 Nov)
• Building safety and compliance (19 Nov)
• Housing Conditions: the Law and Best Practice – England only (25 Nov)

Service excellence

• Condensation, damp and mould for non-technical officers (4 Nov)
• Complaints: Providing appropriate compensation and other remedies (4 Nov)
• Condensation, damp and mould: Causes, cures and the courts for technical officers (6 Nov)
• Understanding your customer and the experience they need (19 Nov)
• Managing complaints about repairs (25 Nov)

Leadership and workforce skills

• Introduction to train the trainer (4 Nov)
• First steps into management: Sink or swim! (12 Nov) 
• How to bring out the best in your hybrid team (12 Nov)
• How to give feedback that gets results (13 Nov)
• Training needs analysis workshop (24 Nov)

Inclusion and wellbeing

• Equality, diversity and inclusion (EDI) data collection (4 Nov)
• Domestic abuse awareness: Looking behind closed doors (7 Nov)
• Challenging stigma and stereotypes (12 Nov)
• Getting your Equality Impact Assessment right (17 Nov)
• Compassion fatigue (24 Nov)

October 2025 – Technical proficiency and inclusion

Technical and operational skills

• S.20 consultation: Asset management and leaseholders (1 Oct)
• An introduction to plumbing, waste and drainage for non-technical staff (1 Oct)
• Repairs reporting: Getting it ‘right first time’ (15 Oct)
• Solutions for tricky housing management issues — England only (21 Oct)
• Setting service charges and maximising income – a practical workshop (22 Oct)
• Dealing with succession and assignment of a social housing tenancy (29 Oct)

Inclusion and safeguarding

• Sustaining and managing a tenancy: Mental health, mental capacity and hoarding (2 Oct)
• Active anti racism training (3 Oct)
• Improving Equality, Diversity and Inclusion (9 Oct)
• Safeguarding children and adults at risk (10 Oct)
• Transitional safeguarding training: Supporting young people towards independence (29 Oct)

Legal and compliance

• Anti-social behaviour: A practical guide to case management and effective outcomes (2 Oct)
• Case preparation and preparing for the county court (England only) (6 Oct)
• Introduction to leases and recovery of service charges (8 Oct)
• An introduction to Awaab’s Law for non-technical staff (8 Oct)
• Tenancies: the pitfalls of ending a tenancy – common scenarios and what to do – England only (28 Oct)

Personal and team effectiveness

• Emotional Intelligence (7 Oct)
• Writing better reports (15 Oct)
• Motivating teams: Find the spark (16 Oct)
• Learning from complaints (21 Oct)
• Project management bootcamp (22 Oct)

September 2025 – Reset and refocus

Strategic leadership and governance

• Project management bootcamp (1 Sep)
• Leadership development programme (from 9 Sep)
• First steps into management: Sink or swim (10 Sep)
• Boards under the spotlight: Fit for purpose governance in the new regulatory world (23 Sep)

Core housing and regulatory knowledge

• Introduction to social housing (9 Sep)
• Tenancy management: The essential guide for housing officers (England only) (10 Sep)
• S.20 consultation: How to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants (10 Sep)
• Introduction to social housing law – England only (24 Sep)
• An introduction to consumer standards (25 Sep)

Operational excellence

• Asset management masterclass (2 Sep)
• Fire safety responsibilities in social housing (9 Sep)
• Property inspection for non-technical staff (10 Sep)
• Access issues: What to do when a resident will not provide access? (11 Sep)
• Managing conflict, confrontation and challenging behaviour in the workplace (18 Sep)

Wellbeing and interpersonal skills

• Developing your confidence: Helping you to succeed (9 Sep)
• Assertiveness: The art of communicating what you want (12 Sep)
• Time management (19 Sep)
• Safeguarding for managers and safeguarding leads (26 Sep)
• Complaints: Managing unreasonable and persistent behaviour (30 Sep)