With the growing number of vulnerable applicants seeking social housing and the upcoming removal of starter tenancies under the Renter’s Rights Bill, allocations and lettings teams face increasing pressure to make well-informed decisions. It’s now more critical than ever to ensure tenants are matched with the right homes and the right support from the outset.

With the growing number of vulnerable applicants seeking social housing and the upcoming removal of starter tenancies under the Renter’s Rights Bill, allocations and lettings teams face increasing pressure to make well-informed decisions. It’s now more critical than ever to ensure tenants are matched with the right homes and the right support from the outset.

However, over-stretched social services are struggling to meet rising demand. Some people – particularly those with a history of homelessness, who may have been moved around in temporary accommodation – are left without the care and support they need. This gap often leaves housing professionals with little or no information about the needs of people on the waiting list or being referred to them. Tenants take up their tenancies only to fail quickly when the lack of support leads to rent arrears, antisocial behaviour or neglect of themselves and the property.

This session focuses on the essential information that must be shared and requested during the allocations process to ensure the long-term success of tenancies. It’s something allocations and lettings teams should insist on.

Join HQN expert Mel Cant for this informative and practical breakfast session.

Whether you’re new to your role or looking to strengthen your inter-agency working, this session will give you the knowledge and confidence to advocate for the right support – and the right tenancy – at the right time.

All delegates will receive a 10% off voucher for linked training courses after the event.

What will be covered:

• • When a Care Act duty applies and how to initiate the sharing of a care plan and information
  • What to look for when assessing prospective tenants with potential care needs
  • How to communicate effectively with health and social care professionals
  • The types of issues staff may come across.

Why attend?

• • Understand what information needs to be shared with the homelessness, allocations and letting teams
  • Improve your ability to communicate with social services colleagues
  • Become better equipped to support new tenancies for vulnerable tenants.

Essential for:

• • Homelessness and housing options teams
  • Lettings and allocations teams
  • Everyone responsible for new tenants /tenancies and tenancy sustainment.

Mel Cant, Associate, HQN

Mel trained as a Barrister and came to the Bar in 2000. She doesn’t practice independently, choosing to work in the Social Housing Sector which she has done now for over 25 years.

She covers all aspects of social housing law: housing advice, homelessness, allocations, lettings, tenancy and leasehold management, antisocial behaviour, asset management and disrepair.

She undertakes homelessness reviews for nine local authorities and also undertakes training and consultancy providing practical solutions to legal issues within the sector.

Her favourite feedback ever is “Everyone needs a Mel on speed dial!”

8:30am Chair’s welcome

• Mel Cant, Associate, HQN

Housing Act or Care Act – who is responsible?

What information should you be asking for and how?

Opportunities for questions and discussion

10:00am Close

If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

Cancellations must be made in writing and will be acknowledged by HQN Limited.