duration

Duration
Half-day

duration

Location
Live virtual

duration

Availability
Good

Suitable for:       RI What does this mean?

Working effectively with managing agents can be challenging. Almost every department is impacted.

The development team at the outset, the asset management and compliance teams focused on building maintenance. The safety and legal and housing management teams: drafting of and compliance with tenancy agreements and shared ownership underleases, managing the tenant relationship.

This session is designed to raise awareness and build understanding around what organisations should consider before entering into arrangements where a third-party managing agent is appointed by a developer – particularly where affordable housing is involved.

  • Read more

    Key topics:

    • What to consider before entering into third-party managing agent arrangements
    • Legal and regulatory considerations when engaging managing agents
    • Managing agents’ perspectives when working with affordable housing providers
    • Best practices for managing the relationship effectively
    • Addressing challenging issues and disputes
    • Achieving value for money
    • Ensuring compliance with consumer standards and building safety regulations.

    Who should attend

    This training is essential for staff involved in:

    • Development
    • Home ownership
    • Neighbourhood management
    • Finance managers
    • Compliance.

    Why attend?

    Participants will gain the skills and insights needed to:

    • Set up successful managing agent arrangements
    • Proactively manage relationships to avoid common pitfalls
    • Navigate legal obligations confidently
    • Deliver better outcomes for residents while maintaining compliance and safety.
  • Our trainer

    Jackie Dickins has been an HQN Associate since 2001 and is a lead consultant for HQN’s Leasehold Network. Prior to this she held positions at a London borough and two large housing associations based in London, where she was responsible for leasehold management and promoting work in the field of low-cost home ownership initiatives. Jackie undertakes many of HQN’s service reviews and service improvement work on leaseholder and home ownership. She has also worked in interim positions with a number of local authorities, arm’s length management organisations and housing associations as head of home ownership/home ownership manager.

    Jackie also runs pre-exam workshops at associate and member level for the Institute of Residential Property Managers (IRPM) and is delivering training for apprentices seeking associate membership of the IRPM.

  • Testimonials

    • “I liked the person leading and it was also helpful to have group discussions.”

      Abri

    • “This was a refresher for me but I did come away with information I did not know and will use. It is always good to know other organizations experience the same issues.”

      Wandle Housing Association
  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

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We can bring this course to you.
If you have five or more staff interested for this course date, our in-house training offers great value for money. All you need to do is click the in-house tab and drop us a message.

 

Making a booking:
Step 1: Select the number of delegates you would like to book on this session
Step 2: Complete the delegate details
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Step 6: Complete the booking details
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