duration

Location
Virtual

In this session, HQN in association with Totalmobile will assess how technology can significantly improve first-time fix rates, enhance the efficiency of services and drive value for the organisation, its staff and importantly its customers.

 

 

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    Featuring real life examples, we’ll review how housing providers across the UK have already started on their transformation journey, and how you can too.

    It’s clear that the housing sector is currently under a great deal of pressure. Continued budget restrictions, increasing regulations, high tenant expectations and growing labour concerns are just some of the issues that are impacting upon the delivery of service. Placing a focus on getting the job completed right first time is key for housing providers to increase capacity, reduce cost and improve customer satisfaction.

    In theory it should be easy but continues to be a key metric that providers find difficult to improve.

    Who should attend?

    Anyone responsible for:

    • Asset management
    • Repairs and maintenance
    • Customer service
    • Business transformation.
  • Cancellations and substitutions

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

  • Price and booking

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    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

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