Members only

The latest developments associated with the plans and actions of the Government, Regulator and Ombudsman will be highlighted since the White Paper’s publication in November last year.

This virtual workshop, led by Roger Jarman, will explore:

• The re-booting of consumer regulation
• The new focus on safety – particularly building safety
• Housing inspection re-born – what will it look like?
• Dealing with complaints – a key element of the new regulatory framework
• The return of performance measurement – how will tenant satisfaction measures differ from old style performance indicators?
• Decent Homes ‘Plus’ – what will the proposed review mean for providers?
• Tenant engagement – forging a new relationship with service users.

Who should attend?

The training is designed to brief board members and executive teams on the proposed regulatory framework as set out in the Social Housing White Paper.

The training can also be adapted for managers and staff working at all levels as well as tenants and residents.

For in-house sessions we tailor and design the session to meet your specific circumstances and requirements.

Our trainer

Roger Jarman is a long standing HQN trainer and associate.

Roger’s career in housing spans over 40 years. He has worked as an academic, in local government and for a range of central agencies. In the 1990s he was Head of Housing Management at the Housing Corporation. From 1999 to 2011 Roger worked at the Audit Commission where he was Head of Housing. He now works as a housing consultant and trainer. His clients have included Central Government Departments and a wide range of housing organisations. He is a well respected commentator on housing issues and has written extensively for HQN and others on housing policy, housing regulation, the private rented sector and related subjects. He is a Non Executive Director of two housing providers.