Members only

The Social Housing (Regulation) Act has Royal Assent. Now the Regulator of Social Housing has responsibility for implementing and running the new regime. It has published draft consumer standards against which social landlords will be held to account from April next year.

All registered housing providers, including local authorities and ALMOs, are expected to be preparing for the changes now. In addition to the introduction of revamped and extended consumer standards, the new legislation will see the return of housing inspection and the publication of tenant satisfaction scores.

Landlords will need to be up to speed with the expectations placed on them by the strengthened regulatory framework, including detailed information on the condition of their properties. Local authorities were last subject to a detailed scrutiny of their performance as landlords during the 2000s so, there is a lot of work to do and the changes have implications way beyond housing departments.

What will be covered?

This session provides an opportunity for local authority and ALMO staff and councillors to hear direct from the Regulator of Social Housing about the new era of regulation.

It will look at:

• The new consumer standards
• Inspection
• Health and safety issues
• Awaab’s law – dealing with defective housing
• The role of elected members and how they get assurance on housing regulation
• Transparency/performance information
• Tenant Satisfaction Measures
• Professionalisation of the housing service

…and more.

Who should attend?

• Local authority and ALMO housing staff – from officer level to executive directors
• Councillors
• Senior non-housing council staff including CEOs and finance directors3

10.30 Chair’s welcome and introduction

• • Alistair McIntosh, Chief Executive, HQN

10.40 The evolving framework for social housing regulation – what does it mean for local authorities and ALMOs

• • Roger Jarman, Associate, HQN

11.10 The new consumer standards – what local authorities and ALMOs need to know

• • Angela Holden, Assistant Director, Consumer Regulation, Regulator of Social Housing

11.40 New approach to regulation and inspection: What can local authorities expect?

• • Alistair McIntosh, Chief Executive, HQN

12.10 Q&A

12.30 Closing remarks from the Chair

• • Alistair McIntosh, Chief Executive, HQN

Alistair McIntosh, Chief Executive, HQN

Alistair McIntosh is one of the social housing sector’s most respected and best known personalities.

As founder and Chief Executive of HQN, he is regarded as one of the foremost advisers on governance and regulation, specialising in VfM and stress testing. His hands-on approach sees Alistair leading on all HQN’s in-depth assessment mock exercises and support work, designing and running the popular Iron Grip sessions and chairing/speaking at conferences and events.

Career highlights include setting up and running the National Federation of ALMOs, leading the popular consultation on the regulatory standards for housing, and developing an approach to VfM that won praise from the housing minister.

A regular contributor to the housing press, Alistair’s columns are known for their humorous, pointed and painfully accurate assessment of the state of social housing.

Angela Holden, Assistant Director, Consumer Regulation, Regulator of Social Housing

Angela Holden is the Assistant Director of Consumer Regulation at the Regulator of Social Housing. She is responsible for managing the Regulator’s current reactive consumer regulation function and supporting in the implementation of the Social Housing White Paper.

Roger Jarman, Associate, HQN

Roger Jarman is a long standing HQN associate. He provides consultancy services; leads training programmes; and writes on housing regulation and other matters. He is the author of HQN’s Social Housing White Paper toolkit and delivers a range of training sessions on the White Paper proposals. He is also a Non Executive Director of two housing organisations. From 1991 until 1999 he was Head of Housing Management at the Housing Corporation and then from 1999 until 2011 he was Head of Housing at the Audit Commission overseeing the 1400 housing inspections undertaken by the Commission during that period. He was a member of the team that produced the Cave Review of social housing regulation in 2007.

If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

Cancellations must be made in writing, and will be acknowledged by HQN Limited