duration

Location
Virtual


The heat network sector is about to become regulated. The sector is growing, it’s changing and more and more social housing landlords are getting involved. Find out all about it and what regulation will mean.

Heat networks, championed as the future of low-cost, low-carbon energyare changing the way we heat our homes. Over half a million households already live in properties where heat is delivered via a local heat network, rather than the national grid. Many social housing providers are getting involved – taking on a dual role of landlord and energy provider – delivering low-cost, low-carbon energy to tenants as part of their everyday service.

And it’s a sector that is growing – the government is backing the expansion of heat networks in a big way. Planning rules mean hundreds of thousands of new homes will be connected to their own heat networks over the coming years.

  • Read more

    As heat networks are both natural monopolies (once your home is on a network, you can’t change supplier) and unregulated, landlords have been able to go about the business of delivering heat to homes free from scrutiny – until now!

    But this is all changing – the Department of Business, Energy and Industrial Strategy has confirmed that Ofgem will take over the regulation of the heat network market.

    This will mean that heat network energy providers (including social housing landlords) must meet service standards set by the regulator and customers will have access to the Energy Ombudsman.

    Throw in the sharp rise in energy costs and ongoing media reports of poorly performing heat networks and it’s clear that should be high on every social housing provider’s risk register.

    This session will explore what regulation will mean for the sector, the legal implications and how landlords can improve standards for heat network customers as part of wider service reforms.

    If your organisation is either already a provider or thinking about getting involved this session is essential for you. It’s your change to find out what this all means and what you should be doing to prepare.

    Who should attend:

    This is essential for:

    • Heating specialists and staff responsible for managing and running heat networks working in asset management, development, housing management
    • Governance teams and staff responsible for ensuring compliance with regulatory obligations
    • Customer engagement and customer service teams and staff with responsibility for customer satisfaction.

    What will you take away?

    This session will provide you with:

    • A better understanding of timelines – when Ofgem will take over regulation of the heat network market – and what this will mean for social landlords currently acting as energy providers
    • Guidance – directly from Ofgem – on how landlords should be preparing for the transition to regulation
    • Advice on how to improve the customer service for tenants currently living on heat networks
    • Guidance on funding – how being able to evidence customer service standards will be essential in order to access grant funding.
  • Our speakers
    • Stephen Knight, Director, Heat Trust
    • Richard Bellingham, Head of Compliance, Heat Trust
    • Sandy Abrahams, Partner, Lux Nova Partners
    • Liz Williams, Property Sustainability Manager, Anchor
    • Tom Naughton, Associate, FairHeat.
  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

Dates and prices