This is your opportunity to explore the detail of the new competency and conduct standard with our expert Debbie Larner. To share approaches; ask the burning questions and understand the practical steps you need to take ahead of the new standard’s implementation in April 2025.


  • Read more

    The Competency and Conduct Standard will introduce a broad outcome-based standard for all staff in the Social Housing Sector and require senior staff to have, or be working towards, housing management qualifications. Its aim is to ensure all social housing staff have the skills, knowledge, experience, and behaviours they need to deliver good quality, professional services to tenants. The standard comes into force in April 2025. All housing providers need to understand the implications of the standard and start planning and preparing for it now. There is a lot to be done and now much time.

    Delegates will go away with all they need to know to draw up and put into action their plans.

    This interactive session will focus on the practicalities:

    • What the new standard currently covers (and how it could change)
    • Mandatory qualification – who, what and when?
    • Expected time frames including the transition period
    • What the standard will mean in practice
    • What should a code of conduct cover?
    • What the regulator might expect
    • How to gear up to implementation.

    Who should attend?

    Essential for everyone responsible for drawing up the action plan and implementing the requirements in the new standard including:

    • HR
    • Learning and development
    • Organisational development
    • Senior housing managers
    • Senior housing executives
    • Strategic service providers.
  • Our speaker

    Debbie Larner, HQN Associate

    Debbie has been working in social housing for over 30 years – most of which was spent at CIH as Head of Practice. Debbie has led the sector’s work on professional standards and has also been focusing on building/fire safety since the Grenfell Tower disaster. She was a key member of the Industry Steering Group focusing on the role and the competency of the Building Safety Manager. For HQN, Debbie has been focusing on building safety and disrepair as part of her lead associate role – hosting workshops on a range of topical issues, including health and safety compliance.

  • Price and booking


    Ticket Type Price Spaces
    Delegate ticket £75.00
    Attendee 1

    Registration Information

    Booking Summary

    x Delegate ticket
    Total Price

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we’ll process the booking for you.


27 June 2024
12:30pm - 2:00pm
Book now

15 August 2024
12:30pm - 2:00pm
Book now