duration

Location
Virtual

Join the Regulator of Social Housing for this practical session looking at how to accurately submit your organisation’s Tenant Satisfaction Measures data.

  • Read more

    As the Tenant Satisfaction Measures approach their first anniversary in April, HQN is teaming up with the Regulator of Social Housing for a practical session looking at the data submission requirements.

    The Tenant Satisfaction Measures Standard includes a specific expectation that all registered providers must annually submit their TSM performance data. The regulator expects that this information must be done within a strict timeframe and in a format determined by the regulator.

    To help organisations understand the requirements, Andrew Clegg, Head of Economics at the Regulator of Social Housing, will provide an overview of the process focusing on:

    • How to submit the data
    • The next stages
    • The TSM performance data timeline.

    This session will provide plenty of time for delegates to ask questions.

    Who should attend?

    Anyone responsible for the collection and reporting of Tenant Satisfaction Measures data, including:

    • Business and customer insight teams
    • Data analysts
    • Corporate governance teams.
  • Our speakers

    Chloe Fletcher, Director, HQN

    Chloe has worked in the social housing sector for over 25 years since her first role in housing management with JSS Pinnacle as a trainee housing officer. She completed a Masters in Housing with Professional Qualification at the London School of Economics in 1998 and then moved into housing policy, working on behalf of the London boroughs, initially for London Housing Unit and then London Councils. She joined the National Federation of ALMOs (NFA) in 2007 working with members, government officials and wider housing stakeholders to develop NFA policy and support the ALMO movement.  She has recently left her role as Policy Director at the NFA and joined HQN as Director, working across the business and bringing her knowledge and experience to the wider sector.

    Andrew Clegg, Head of Economics, Regulator of Social Housing

    Andrew has worked on the regulator’s data and analysis for several years. He played a leading role in the development of the proposed Tenant Satisfaction Measures and the technical requirements that support them.

    Philip Gowenlock, Regulator of Social Housing

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



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