1 day


Live virtual



Suitable for:       I What does this mean?

Some housing management issues can be incredibly time consuming to resolve and often get put on the “too difficult” pile. They can be relatively routine, and often minor, but still present challenges.

This workshop explores the most frequently occurring issues, examines different ways of tackling and resolving them – the options available, what works and what doesn’t. It gives delegates the tools and techniques they need with clear, practical solutions.

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    Course content:  

    Topics covered will include:

    • Challenging conversations and behaviour
    • Low level nuisance and annoyance, especially noise
    • Keeping communal areas clear – removing fire risks
    • Parking issues
    • Communal TV aerials
    • Immigration Act ‘Right to Rent’ and enforcement.
    • Running a business from home
    • Tenancy fraud
    • Sub-letting rooms
    • Unauthorised occupants
    • Gaining access – to inspect, repair, undertake gas safety checks etc
    • Rechargeable repairs.

    Delegates should bring their main tenancy agreement with them together with examples of problem cases and how their organisation has attempted to resolve them – both successes and failures.

  • Our trainer

    Richard Paris has an MA from Queens’ College, Cambridge and a post-graduate Diploma in Housing from LSE. From 1991-93 he was senior research officer at LSE Housing, and has worked for short-life and supported housing agencies, mainstream housing associations and local authorities. He is a freelance housing law specialist with 20 years’ training and development experience undertaking educational training, consultancy, policy and procedure health checks. He specialises in housing law updates, dealing with anti-social behaviour effectively, preventing and controlling rent arrears, do-it-yourself possession proceedings, the law in supported housing and the law on disrepair and best practice.

  • Price and booking


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    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Ticket Type Price Spaces
    Members of any HQN network - 1 delegate £250.00
    Members of any HQN network - 2 delegates £225.00
    Members of any HQN network - 3+ delegates £200.00
    Non-members - 1 delegate £275.00
    Non-members - 2 delegates £250.00
    Non-members - 3+ delegates £225.00

    By continuing with this booking you are agreeing to our booking terms and conditions

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

Dates and prices

21 November 2022
10:00am - 4:00pm
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Members:     from *
Non-members:     from *

12 September 2022
10:00am - 4:00pm
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We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.