Live virtual



Suitable for:       All What does this mean?

Landlords are required to process Right to Buy and Right to Acquire applications correctly and within set time limits. There may be penalties to pay if this isn’t done.

This practical course will take you through the process including all the common pitfalls – from initial enquiry to final completion. Get up to speed with the latest best practice.

  • Read more

    This course will cover: 

    • Elibility of tenants for both the RTB and the RTA — the criteria
    • Eligibility of the property for both the RTB and the RTA.

    And for both schemes where the approach is identical:

    • Tenancy checks for fraud
    • Money laundering
    • The process including timescales
      • Structural surveys
      • Instructing valuers
      • Cost floor calculation
      • Calculating the service charge for flats or houses
      • The importance of the lease plan/boundaries
      • The offer -S125 Notice
      • Dealing with disputes of valuation
      • Drafting the lease/freehold transfer
      • Instructing solicitors
    • Penalties for delays
    • Process on completion — updating database
    • Post sale administration — on re-sale/assignment
    • Role of the Right to Buy agency.

    What you will learn? 

    The course will cover everything you need to know to effectively take an application through from enquiry to completion:

    • Governing rules, requirements and legislation
    • Effectively managing the process
    • Impact of case law
    • Common pitfalls and how to avoid them
    • Dealing with challenges and complaints
    • Latest best practice.

    Who should attend? 

    All staff involved in and with responsibility for the RTB and RTA processes. Ideal for staff new to their roles as well as a refresher. Suitable for both housing association and local authority staff.


  • Our trainer

    Jackie Dickins has been an HQN Associate since 2001 and is our lead consultant for HQN’s Leasehold Network. Prior to this she held positions at a London borough and two large housing associations based in London, where she was responsible for leasehold management and promoting work in the field of low-cost home ownership initiatives. Jackie undertakes many of HQN’s service reviews and service improvement work on leaseholder and home ownership. She has also worked in interim positions with a number of local authorities, arm’s length management organisations and housing associations as head of home ownership/home ownership manager.

    Jackie also runs pre-exam workshops at associate and member level for the Institute of Residential Property Managers (IRPM) and is delivering specific training programmes for members of ARMA.

    Jackie is responsible for developing, and is a lead assessor of HQN’s leasehold accreditation scheme.


  • Testimonials
    • Jackie’s subject knowledge was excellent from both a homeownership and legal perspective. Having done RTB and RTA for many years, it was very interesting to hear from other public sector landlords and learning from Jackie’s teachings. We were given ample opportunity to ask questions and I felt that Jackie’s teaching was appropriate for both beginners and those more experienced.

      Places for People Homes Limited
    • Jackie’s courses are always great and there was great interaction from the other participants.

      Winchester City Council
    • Being new to my role I found all of it very useful.

      LiveWest Homes Ltd
  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we’ll process the booking for you.

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.


29 August 2024
9:30am - 2:00pm
Book now
10 October 2024
9:30am - 2:00pm
Book now
03 December 2024
9:30am - 2:00pm
Book now

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.

We can bring this course to you.
If you have five or more staff interested for this course date, our in-house training offers great value for money. All you need to do is click the in-house tab and drop us a message.


Making a booking:
Step 1: Select the number of delegates you would like to book on this session
Step 2: Complete the delegate details
Step 3: Check the details, tick the consent box, and press the book now button
Step 4: Member and multi-ticket discounts will automatically be applied on the next page
Step 5: To use a coupon code please enter this at the top of the checkout page by clicking on the link
Step 6: Complete the booking details
Step 7: Confirm your booking.