On the April Residents Network session, we will hear from EMH on how they found their regulatory inspection by the Regulator of Social Housing last summer.  They will explore their experience and what lessons they learnt from their Consumer Rating with particular focus on the Tenant Influence and Accountability Standard.

EMH Resident Scrutiny Chair, Helen Watkinson and Executive Director Corporate Services, Jo Tilly will join us to share the experience and discuss any learning  as a result.  Jo and Helen will then take questions.

There will then follow a round table discussion about the inspection process and reporting, with network members sharing their experience and reflections about the inspection process and published reports.

Jane Eyles, Associate, HQN

Jane is an HQN Associate and has been a social housing resident, board member and consultant specialising in resident engagement since 1990. This means she is able to bring multiple perspectives into housing.

She has held senior positions such as Head of Housing for Brighton Housing Trust, Head of Engagement for LB Camden, Genesis and Hexagon and Tpas SE Regional Manager as well as 20 years consultancy including the development of resident led scrutiny.

Helen Watkinson, Resident Scrutiny Panel Chair, emh group

Helen has been the Chair of emh group’s Resident Scrutiny Panel for three years. She is also an Online Policy Reader, an Estates Services Champion and a member of both its Consumer Standards Panel and its Procurement Panel.

Using her direct experience and enthusiasm for quality service, she works to identify areas of the business in need of improvement and offer recommendations in the best interests of both emh and its residents. This has included working on a damp and mould investigation, reshaping reactive repairs services, input into website content and design and a complaints communications investigation.

Outside emh, she is a panel member for both the Housing Ombudsman and the Regulator of Social Housing, a Tpas member and the secretary for a tenant advice and support group in Blaby, Leicestershire.

Joanne Tilley, Executive Director ‑ Corporate Services Director, emh group

Jo’s commitment to promoting social inclusion and affordable housing dates back to her mid-teens. She started her career as a Local Government graduate housing management trainee and now leads a range of Corporate Services functions at emh group. Jo is co-chair of the National Housing Federation’s Governance Forum and has over ten years’ Board and Committee Member experience within housing associations and charities.  She is a Member of the Chartered Institute of Housing and has an MBA from Birmingham Business School

If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

Cancellations must be made in writing, and will be acknowledged by HQN Limited.