duration

Location
Virtual

Topic: Social Housing regulation – what are the implications for residents of the changes to the framework?

With the Grenfell enquiry reaching its conclusion, the shocking death of Awaab Ishak in Rochdale, and high profile Ombudsman and regulator interventions around disrepair in social housing, it’s clear that the sector is going to remain in the forefront of Government thinking. We can expect the Social Housing (Regulation) Bill to soon pass into law. With all this in mind, how do we best engage with tenants and residents to ensure we can meet the challenges ahead and ensure we deliver the best possible services?

We can expect the Social Housing (Regulation) Bill to soon pass into law. With all this in mind, how do we best engage with tenants and residents to ensure we can meet the challenges ahead and ensure we deliver the best possible services?

What does professionalisation look like?

How should residents be involved in helping residents prepare for inspection?

How should the regulator engage with residents?

How best do we engage with residents on the Tenant satisfaction measures?

The Residents’ Network is pleased to announce its latest duo of best practice groups.

This session is for Staff – Residents should book the later session on 2 February 2023.

The session will be facilitated by Damian Roche and Lydia Dlaboha, and take place via zoom.

Why you should come to the best practice group:

  • Great way to find out what others are doing
  • Good, honest and open discussions
  • Sharing best practice and ideas with others in similar roles
  • Acts as a sense-check about what people are doing or thinking of doing.

 

  • Our facilitators

    Damian Roche

    Damian is HQN’s Operations Director, supporting our networks and consultancy services. He is an experienced senior leader with a proven track record of developing and delivering excellent operational and customer services, and consultancy and advisory support, within the social housing sector that is tailored to the needs of diverse communities. He has over 30 years’ experience in planning, developing, and delivering stretching strategic objectives, to continually improve customer service and deliver excellence. With excellent communication, leadership and interpersonal skills, he has experience across multi-sited organisations with complex structures. In his most recent operational position, he was responsible for the delivery of services to 4,700 households, including customer engagement, repairs and maintenance, tenancy management and sustainability: and income management.

    Lydia Dlaboha

    Lydia joined HQN in 2007 and is currently the Deputy CEO. Her background is in housing management – both general needs and supported. She has worked extensively as a consultant on a wide variety of performance improvement projects. In her current role, Lydia has responsibility for overseeing all of HQN’s work and for quality assurance in particular. She spends the majority of her time talking to HQN members to make sure that our service meets their needs, and on consultancy-related work.

     

  • Cancellations and substitutions

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

  • Price and booking

    Member:


    from *

    Non-member:


    from *

    Become a member

    Great benefits and savings

    Join today

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates