The Residents’ Network is pleased to announce its latest duo of best practice groups.

Best practice groups are free to members and are a fantastic opportunity to hear about what’s happening in the sector and network with fellow housing professionals and residents.

This session will be facilitated by Damian Roche and Lydia Dlaboha and take place via zoom.

The topic for our best practice groups is the new consumer standards (currently out for consultation) and the new regulatory regime. We’ll provide an overview and there’ll be lots of time for questions and answers as well as a discussion about what it means for tenants. The Regulator is keen to engage with tenants (and not just those who are engaged already) during their inspections so it would be great to get your ideas about how this can best be done. As closing date for the consultation is on 17 October it’s also a great opportunity to get tenants’ views on them so they can be included in our submission.

This session is for Staff – Residents should book the earlier session on 4 October 2023.

This best practice group will also be a fantastic opportunity for anyone who is new to the network, or has not attended a best practice group before.

  • Read more

    If you’re new to the network or haven’t attended a best practice group before, this is what your housing colleagues are saying about them:

    “Every meeting that I’ve attended has given me a new idea to take away or helped me understand how I could improve my service”

    “The best practice groups have been really useful. They offer reassurance on our processes, new ideas and a chance to meet new and familiar colleagues working in housing”

    “A safety net to ensure nothing is forgotten or overlooked. So many things change in legislation or best practice it’s good to hear what others are doing to challenge your own thought process”.

    “The best practice groups are fantastic. I’ve been inspired by many of the shared ideas, information and knowledge that colleagues bring”

    Best practice groups are a great way of engaging with your network/hub members.

    We look forward to seeing you there!

  • Our facilitators

    Damian Roche

    Damian is HQN’s Operations Director, supporting our networks and consultancy services. He is an experienced senior leader with a proven track record of developing and delivering excellent operational and customer services, and consultancy and advisory support, within the social housing sector that is tailored to the needs of diverse communities. He has over 30 years’ experience in planning, developing, and delivering stretching strategic objectives, to continually improve customer service and deliver excellence. With excellent communication, leadership and interpersonal skills, he has experience across multi-sited organisations with complex structures. In his most recent operational position, he was responsible for the delivery of services to 4,700 households, including customer engagement, repairs and maintenance, tenancy management and sustainability: and income management.

    Lydia Dlaboha

    Lydia joined HQN in 2007 and is currently the Deputy CEO. Her background is in housing management – both general needs and supported. She has worked extensively as a consultant on a wide variety of performance improvement projects. In her current role, Lydia has responsibility for overseeing all of HQN’s work and for quality assurance in particular. She spends the majority of her time talking to HQN members to make sure that our service meets their needs, and on consultancy-related work.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we’ll process the booking for you.

  • Cancellations and substitutions

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.


30 April 2024
10:00am - 12:00pm
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03 September 2024
10:00am - 12:00pm
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05 November 2024
10:00am - 12:00pm
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