duration

Location
Virtual

This session is for residents and staff – the network provides an opportunity for you to have your voices heard, learn skills and develop knowledge that will provide you with an understanding of housing policy and the confidence to hold your landlord to account.

Topic: The TSMs – what are they telling us and do residents find them useful?

  • Read more

    Our first Resident Network best practice group of the year will take a look at the first year of TSMs from the whole sector which were published by the Regulator of Social Housing in November 2024. These were supposed to be an essential resource for tenants to understand how their landlord is doing, how they compared to others and to help hold them to account for service improvements but how useful have tenants found them and what exactly are the telling us?  Join us to share your views, explore how some landlords are using them and find out what good practice there is out there at the moment.

  • Our facilitator

    Jane Eyles, Associate, HQN

    Jane is an HQN Associate and has been a social housing resident, board member and consultant specialising in resident engagement since 1990. This means she is able to bring multiple perspectives into housing.

    She has held senior positions such as Head of Housing for Brighton Housing Trust, Head of Engagement for LB Camden, Genesis and Hexagon and Tpas SE Regional Manager as well as 20 years consultancy including the development of resident led scrutiny.

    Martin Saunders, Head of Customer Access, Stockport Homes

    Martin has worked in housing for over 37 years, including working for a London borough, a Northwest council, a housing association and an ALMO. He has worked at a variety of levels, including head of service, assistant director and as a director of transformation. He has experience of managing a wide range of service, which has included housing management, repairs, call centres and customer engagement. This experience and a customer focus has been essential to Martin’s current role, which includes leading on customer service and complaints for Stockport Homes.

  • Cancellations and substitutions

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



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