duration

Location
Virtual


Managing the rent verification process under UC has been on everyone’s agenda for the last few months and there is help on the way.

Enterprise RPA are coming to demonstrate how this process can be successfully automated to create efficiencies for income collection teams.

As always, the session will be facilitated by Kim Long, and take place via zoom.

  • Read more

    RIEN best practice sessions have a high level of engagement and are a fantastic opportunity for anyone who is new to the network to find out what others are doing and share best practice and ideas. Don’t hesitate to book your place and come along.

    The meeting agenda will be as follows:

    11:00am Welcome from the chair

    11:05am Update and questions by Sue Beasor

    Sue is an expert on welfare reform and in particular universal credit and is the author of our regular monthly welfare reform newsletter updates. If you have any questions for Sue, please send them to [email protected] in advance of the meeting.

    11:20am Enterprise RPA

    11:50am Questions

    12:00pm Break

    12:15pm Break out rooms – Your chance to talk to your colleagues about the challenges and difficulties you are facing.

    Why come to the best practice group?

    • Great to find out what others are doing
    • Good honest and open discussions
    • Sharing best practice and ideas with others in similar roles
    • Acts as a sense-check about what people are doing or thinking of doing.

    We look forward to seeing you there!

  • Our speakers

    Kim Long has worked in the housing sector for over 25 years with a keen eye on front line service provision, customer service and staff induction processes to develop a value driven culture, and leading approach towards tenant engagement.

    With experience in several areas of housing management including lettings and neighbourhoods her heart lies in income collection, with a longstanding and firm belief that the provision of help, advice and early intervention, instead of reliance on enforcement, is key to sustainability and the reduction of arrears and evictions.

    As Lead Associate Kim’s aim is to make RIEN a more dynamic platform, providing the sector with a way of highlighting best practice, to make a louder noise and demonstrating the value of the services it provides.

    Sue Beasor has worked in benefits for over 20 years. She’s worked at a senior level in a number of local authorities and has spent several years working closely with social housing providers. Sue is an HQN Associate and experienced trainer and consultant whose work includes delivering benefits and management training for local authority benefits services and social landlords, managing the implementation of legislation and organisational changes, and analysing the effects of welfare reforms, particularly how they impact on the social housing sector.

    We will also be welcoming guest speakers from Enterprise RPA.

  • Cancellations and substitutions

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

Dates and prices