The Rent Income Excellence Network is pleased to announce its latest best practice group.

Best practice groups are free to members and are a fantastic opportunity to hear about what’s happening in the sector and network with fellow housing professionals.

As always, the session will be facilitated by Kim Long, and take place via zoom.


  • 11:00am Kim Long will open meeting
  • 11:10am Sue Beasor will be on hand with an update on the latest benefit announcements
  • 11:30am Break-out room discussions
    • We will be asking what the rent cap means for your income teams
    • What will your priorities be in 2023?
    •  Has anyone experienced ‘managed migration’ in their areas.
  • 12:20pm Break
  • 12:30pm Feedback
  • 1:00pm Meeting closes but you have the opportunity to join the first of a free two-part partner workshop hosted by HQN and Pivigo designed exclusively for innovative income managers with a passion for driving efficiency in collection.
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    Why come to the best practice group?

    • Great to find out what others are doing
    • Good, honest and open discussions
    • Sharing best practice and ideas with others in similar roles
    • Acts as a sense-check about what people are doing or thinking of doing.

    We look forward to seeing you there!

  • Our speakers

    Kim Long has worked in the housing sector for over 25 years with a keen eye on front line service provision, customer service and staff induction processes to develop a value driven culture, and leading approach towards tenant engagement.

    With experience in several areas of housing management including lettings and neighbourhoods her heart lies in income collection, with a longstanding and firm belief that the provision of help, advice and early intervention, instead of reliance on enforcement, is key to sustainability and the reduction of arrears and evictions.

    As Lead Associate Kim’s aim is to make RIEN a more dynamic platform, providing the sector with a way of highlighting best practice, to make a louder noise and demonstrating the value of the services it provides.

    Sue Beasor has worked in benefits for over 20 years. She’s worked at a senior level in a number of local authorities and has spent several years working closely with social housing providers. Sue is an HQN Associate and experienced trainer and consultant whose work includes delivering benefits and management training for local authority benefits services and social landlords, managing the implementation of legislation and organisational changes, and analysing the effects of welfare reforms, particularly how they impact on the social housing sector.

  • Price and booking


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    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we’ll process the booking for you.

  • Cancellations and substitutions

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.