duration

Location
Virtual


The Rent Income Excellence Network is pleased to announce its latest best practice group, giving attendees the opportunity to network and share best practice with fellow rent income professionals.

As always, the session will be facilitated by Kim Long, and take place via zoom.

This best practice group will be a fantastic opportunity for anyone who is new to the network, or has not attended a best practice group before.

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    Why come to the best practice group?

    • Great to find out what others are doing
    • Good, honest and open discussions
    • Sharing best practice and ideas with others in similar roles
    • Acts as a sense-check about what people are doing or thinking of doing.

    We look forward to seeing you there!

  • Our speakers

    Kim Long has worked in the housing sector for over 25 years with a keen eye on front line service provision, customer service and staff induction processes to develop a value driven culture, and leading approach towards tenant engagement.

    With experience in several areas of housing management including lettings and neighbourhoods her heart lies in income collection, with a longstanding and firm belief that the provision of help, advice and early intervention, instead of reliance on enforcement, is key to sustainability and the reduction of arrears and evictions.

    As Lead Associate Kim’s aim is to make RIEN a more dynamic platform, providing the sector with a way of highlighting best practice, to make a louder noise and demonstrating the value of the services it provides.

    Sue Beasor has worked in benefits for over 20 years. She’s worked at a senior level in a number of local authorities and has spent several years working closely with social housing providers. Sue is an HQN Associate and experienced trainer and consultant whose work includes delivering benefits and management training for local authority benefits services and social landlords, managing the implementation of legislation and organisational changes, and analysing the effects of welfare reforms, particularly how they impact on the social housing sector.

  • Price and booking

    Member:


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    Non-member:


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    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Ticket Type Price Spaces
    FREE to members of the Rent Income Excellence Network £0.00
    Non-members £60.00


    By continuing with this booking you are agreeing to our booking terms and conditions

  • Cancellations and substitutions

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

Dates and prices



24 November 2022
11:00am - 1:00pm
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