Please join HQN and our partners in Australia (CHIA NSW and Community Development Australia) for an international placemaking good practice exchange. The event will explore the best practice lessons for placemaking and will focus on the role housing providers can play in improving services, engagement and satisfaction in estate communities.

HQN and an Australian reference group have researched the key themes and will present the findings. Hear from practitioners about their experiences and case studies from across the UK, Ireland and Australia.

The event will cover:

• Key themes for increasing resident satisfaction
• Placemaking case studies from Australia and the UK
• Successes, as well as what to avoid and learning from each other
• Building trust with communities
• Measuring placemaking.

The event is free of charge for HQN members.

Booking is through Eventbrite. Please note that the timings on the Eventbrite site should be adjusted for the UK. Start time of 7.00 am until 9.00 am

This project was made possible by funds provided by the NSW Department of Communities and Justice (DCJ) under the NSW Community Housing Industry Development Strategy (IDS). The NSW Community Housing IDS is a partnership between CHIA NSW and DCJ.

For housing – Toria Buzza Head of Community and Tenant Involvement

ForHousing (North-West England): Implementing an asset-based community development approach, enhancing resident engagement and co-production to address local issues through sustainable community solutions.

Pioneer Group – Simon Wilson, CEO

Castle Vale (Castle Bromwich, England): Underwent major regeneration to replace tower blocks with low-rise housing, added essential services like schools and healthcare, and established strong community engagement and partnerships, focusing on sustainability and resident involvement.

Beyond Housing – Matthew Haynes, Housing Operations Manager

Loftus, Skinningrove, and East Cleveland (England): Beyond Housing supports long-term residents with personalised services and local employability initiatives, addressing unemployment and poverty while investing in community regeneration projects and partnerships to enhance skills training and social value.

Bron Afon – Christine Duggan, Director of Communities & Placemaking

Bron Afon Community Housing (South Wales, UK): Adopted a community mutual model to enhance resident involvement, focusing on local partnerships, small community officer patches, and resilience-building initiatives, resulting in improved community support, tenant satisfaction, and employment opportunities.

Clúid Housing – Steve Loveland, Resident Engagement Manager

St Mary’s Mansions (Dublin, Ireland): Underwent refurbishment to address crime and anti-social behaviour, involving resident engagement and collaboration with University College Dublin, resulting in improved housing conditions and strengthened community ties

Mission Australian Housing – Jesse Taylor, Community Development Manager

Argyll Estate (Coffs Harbour, NSW, Australia): Mission Australia Housing rebuilt trust with residents through door-to-door engagement, addressing concerns about redevelopment, crime, and anti-social behaviour. They implemented digital inclusion training, youth engagement initiatives and coordinated services with local agencies, improving community relations and support.

Community Housing Limited – Steven Neale, Community Development Manager

West Kempsey Estate (Kempsey, NSW, Australia): Community Housing Ltd addressed local challenges by re-establishing a community centre, managing waste issues, combating drug-related problems, and providing youth training programs, all while collaborating closely with Aboriginal elders and other agencies to improve living conditions and community trust.

7.00 Welcome, acknowledgement, introduction and purpose of the study