Live virtual



Suitable for:       All What does this mean?

Your first contact with prospective tenants is the opportunity to establish the relationship and get the tenancy starting on the right foot.

Yet too many miss this opportunity and accounts fall into arrears during the early stages.

  • Are you trading off short void turnaround times against rent arrears amongst new tenancies?
  • Are you loading too much information into the sign-up?
  • Are you missing key information that will help you to help your tenants to make the most of their new home?

And during these uncertain, challenging times – are you and your prospective tenants prepared for any future changes that might affect the tenancy?

  • Read more

    What will we learn?

    This practical session takes a fresh look at your pre-tenancy work and helps you put positive measures in place to boost rent collection, minimise arrears and help your tenants by:

    • Identifying potential tenants’ risk and support needs
    • Helping tenants to be ready to move in
    • Minimising early tenancy rent loss and arrears
    • Gathering and using household profiling data to enable targeted action
    • Establishing a payment culture amongst new tenants.

    The webinar includes case studies about housing providers who are doing innovative pre tenancy work and a knowledge-sharing workshop.

    Delegates will leave with a host of ideas and practical tips as well as a full resource pack to aid continuous learning afterwards.

    Tony also offers an optional one-hour follow-up session which is available to every delegate to further support learning.

    Who should attend?

    Everyone involved in tenancy/housing management, rent collection, arrears management, tenancy sustainment, housing-related support, lettings and allocations.

  • Our trainer

    Tony Newman is an independent project manager, consultant and trainer. He has over 40 years’ experience across a range of industries, in the private and public sectors, including extensive experience in social housing.

    Tony’s work centres on helping clients to maximise income and improve services to customers, especially supporting the financial wellbeing and independence of vulnerable people.

    Tony studied psychology and philosophy at the University of Stirling and maintains an interest in communication and behavioural science, which he incorporates into his work.

    Tony designed Housing Quality Network’s income management and financial inclusion toolkits and leads on HQN’s unique accreditation service for income management. He has conducted many improvement projects and inspections and has a track record of supporting clients to improve performance in challenging environments.

    Tony is a member of numerous professional and representative organisations. These include the Chartered Institute of Housing, Chartered Institute of Credit Management, the British Institute of Learning Disabilities, the Project Management Institute, the Housing Studies Association and the Financial Health Exchange.

    Since 2011, Tony has been a visiting lecturer and tutor at the University of Salford and is an associate of the University’s Sustainable Housing and Urban Studies Unit.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we’ll process the booking for you.

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.


We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.

We can bring this course to you.
If you have five or more staff interested for this course date, our in-house training offers great value for money. All you need to do is click the in-house tab and drop us a message.


Making a booking:
Step 1: Select the number of delegates you would like to book on this session
Step 2: Complete the delegate details
Step 3: Check the details, tick the consent box, and press the book now button
Step 4: Member and multi-ticket discounts will automatically be applied on the next page
Step 5: To use a coupon code please enter this at the top of the checkout page by clicking on the link
Step 6: Complete the booking details
Step 7: Confirm your booking.