Two half-days


Live virtual



Suitable for:       I What does this mean?

A practical masterclass to prepare your service for what lies ahead

We enter 2022 with housing providers facing an evolving set of challenges in an uncertain economic and societal climate.

Covid-19 continues to impact on every household and presents an unprecedented risk to rental income streams. The response from housing providers has been impressive, particularly in terms of the support available to customers and communities. But the critical question is – how prepared is your service for what lies ahead?

MIST 2022 examines proven ways in which housing providers can minimise debt risk, maximise collection, and sustain tenancies.

Whether you’re looking for ideas to refresh a high-performing service or a complete revamp, this is the workshop for you.

  • Read more

    What will the workshop cover?

    Tony Newman will draw on his practical experience, and over fifteen years of close scrutiny, of income management services across the UK.

    The workshop will focus on how to shape a robust service that is flexible to adapt to a changing landscape:

    • What works and what doesn’t? And how do we measure this?
    • Lockdown Lessons – Who is performing well and how are they doing it?
    • What does the Social Housing White Paper mean for income management?
    • How to test the service and build a continuous improvement plan that delivers
    • Knowledge Lab –  An opportunity to network and share positive practice and tips
    • Beyond eviction – Why we need a reframe: Income management as part of homelessness reduction.

    Whether a registered provider, local authority or ALMO, delegates will leave with a wealth of practical ideas, tips and resources.

    What support do we get?

    A full resource pack will be provided after the workshop together with an optional one-hour follow-up session.

    Afterwards, Tony will continue to answer any questions arising from the sessions.

    Who should attend?

    This workshop is suitable for everyone interested in managing tenancies, supporting households and sustaining housing income. The content will particularly benefit those in senior income management or team leader roles.


    This online workshop is delivered virtually over two half-day sessions.

    Each session runs from 10:00am to 13:00pm (break 11:20am to 11:40am)

  • Our trainer

    Tony Newman is an independent project manager, consultant and trainer. He has over 40 years’ experience across a range of industries, in the private and public sectors, including extensive experience in social housing.

    Tony’s work centres on helping clients to maximise income and improve services to customers, especially supporting the financial wellbeing and independence of vulnerable people.

    Tony studied psychology and philosophy at the University of Stirling and maintains an interest in communication and behavioural science, which he incorporates into his work.

    Tony designed Housing Quality Network’s income management and financial inclusion toolkits and leads on HQN’s unique accreditation service for income management. He has conducted many improvement projects and inspections and has a track record of supporting clients to improve performance in challenging environments.

    Tony is a member of numerous professional and representative organisations. These include the Chartered Institute of Housing, Chartered Institute of Credit Management, the British Institute of Learning Disabilities, the Project Management Institute, the Housing Studies Association and the Financial Health Exchange.

    Since 2011, Tony has been a visiting lecturer and tutor at the University of Salford and is an associate of the University’s Sustainable Housing and Urban Studies Unit.

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

Maximising Income Sustaining Tenancies

Dates and prices

08 - 09 November 2022
10:00am - 1:00pm
Book now

Members:     from *
Non-members:     from *

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.