1 day


Live virtual



Suitable for:       I What does this mean?

Middle managers have one of the most challenging jobs in the business. Everyday they balance and juggle a variety of different often competing demands. From their bosses – boards, directors and senior managers – and their frontline staff and customers. These situations can be very complex and demanding, particularly when going through change. It calls for flexibility, sound judgements and decisions as well as diplomacy, empathy and plain common sense.

Our intensive workshop will equip middle managers with the essential understanding and tools to become more effective and productive in their role. By raising delegate’s knowledge around tried and tested management theory and by enhancing skills sets in leadership and collaboration this workshop will boost confidence and the ability to deal with everyday challenges.

  • Read more

    You will learn:

    • About the concept of change management
    • How to develop and use your decision making and problem-solving skills effectively
    • How to focus on personal and team resilience – managing your conflicting demands
    • How to harness the ability to manage the talent in your teams
    • How to develop your use of negotiation and influence, to avoid responsibility without authority
    • And understand the value of feedback, for team development and for influencing upwards
    • About managing and leading in uncertainty, dealing with the unknown.

    Who should attend?

    Essential for all managers and leaders of teams in a middle tier position. Both new and experienced managers will benefit from this practical workshop.

  • Our trainer

    Jo Carr works as an independent leadership and management coach, trainer and consultant in the health, social care and social housing sectors. Before 2013, Jo spent 25 years in management roles in social housing and the voluntary sector.

    Jo is a lifelong learning qualified trainer, and an ILM qualified management and mentoring coach, and she also has a flair for bringing her learning and perspective from her background to help her clients find solutions for their pressure points.

    Jo uses a flexible and eclectic mix of products and models in her work, from NLP to Situational leadership – with the focus on the client audience developing their ability through increased confidence and capacity. She is also an accredited Belbin team roles facilitator. Jo is a very skilled communicator, with an intuitive approach to working with her audience – and this is borne out in her range of delivery methods as a coach and trainer.

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

Dates and prices

14 September 2022
10:00am - 3:00pm
Book now

Members:     from
Non-members:     from

16 November 2022
10:00am - 3:00pm
Book now

Members:     from
Non-members:     from

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.