duration

Duration
1 day

duration

Location
Live virtual

duration

Availability
Good

Suitable for:       All What does this mean?

Confrontation’, ‘conflict’, ‘challenging behaviour’ – terms that can often stop people managers in their tracks because they are uncomfortable, negative and they can sometimes be destructive and certainly stressful and they can certainly take time and resources to address, and in a world with so many plates to spin.

This interactive workshop is focused on the skills to help managers feel and be more confident in tackling uncomfortable situations, view conflict as less of a threat and more of an opportunity; to developing themselves, building resilience in the work force and improving performance and staff morale. Conflict affects us all.

This interactive session will provide a safe and constructive environment for discussions around how hard it is to manage difficult behaviour and conflict, and look at how practically applied tools and knowledge can improve situations significantly.

  • Read more

    By attending this course, you will:

    • Delve into what conflict and confrontation are really about
    • Understand that you can influence others and their behaviour
    • Learn about Transactional Analysis and how to apply this in your interactions
    • Explore how feedback is a valuable tool for managing expectations and behaviour
    • Understand how to diffuse conflict, fairly and constructively – using de-escalation
    • Appreciate your strengths, and how you impact positively or negatively on others.

    Course outline

    • Your profile, understanding your own responses and building your resilience
    • Conflict and confrontation – what’s behind it? How to recognise warning signs
    • Practical application of theory: tools that work and improve your ability to deal with challenging behaviour
    • Responding with confidence as a manager, what works and what doesn’t
    • Emotional intelligence – your secret weapon
    • Action planning for your development.

    Who should attend?

    Everyone who manages people whether new to a management position or those wishing to develop in their management role.

  • Our trainer

    Mark Barrow has worked in social housing for 19 years specialising in practicing and managing the delivery of ASB services within general needs and supported housing. Mark is also an experienced trainer delivering apprenticeship teaching and learning across social housing as well as delivering tailored leadership and management in housing, healthcare, hospitality and retail. His training sessions are relaxed and informal, interactive and always aim to be fully inclusive and above all enjoyable for all. Mark has received excellent feedback from all levels of staff and management attendees both online and face to face.

  • Testimonials

    • “A very good course and well delivered, I will be putting what I have learnt today into practise straight away!”

      Mears

    • “A very interesting course which gave a range of relevant examples to assist with the learning.”

      Thanet District Council
  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we'll be in touch.

We can bring this course to you.
If you have five or more staff interested for this course date, our in-house training offers great value for money. All you need to do is click the in-house tab and drop us a message.

 

Making a booking:
Step 1: Select the number of delegates you would like to book on this session
Step 2: Complete the delegate details
Step 3: Check the details, tick the consent box, and press the book now button
Step 4: Member and multi-ticket discounts will automatically be applied on the next page
Step 5: To use a coupon code please enter this at the top of the checkout page by clicking on the link
Step 6: Complete the booking details
Step 7: Confirm your booking.