2 hours


Live virtual



Suitable for:       All What does this mean?

Managed Migration is a mandatory process that will be rolled out to all areas by end March 2024.

As claimants are selected for the formal managed migration, there are a number of letters and notices they should receive. When they receive their UC migration letter they need to act and not ignore it. They will have three months to switch.

Feedback from the early Discovery Phase showed:

  • 81% claimed by their original migration deadline​
  • 13% claimed between their original and extended deadlines
  • 6% claimed after their extended deadline (loss of financial protection)
  • 14% applied by telephone due to problems making a claim online
  • 36% contacted the helpline for support.
  • Read more

    The high levels of vulnerability among social housing tenants, mean we have grave concerns about the risks posed to people with mental health problems; not just the ones who have been protected from migration until 2028. In the worst-case scenario, people with mental health problems may fail to successfully make the move to UC and lose transitional protection, or the vital lifeline of their benefit income altogether.

    Find out about the process in this workshop.

    • Timetable update
    • Mandatory Managed Migration process
    • Migration Notification Letter
    • Time requirements to apply
    • Backdating
    • Overview of Transitional Protections
    • How UC rules will be modified for some claimants
    • What organisations should consider for tenants making the move to UC.
  • Our trainer

    Alison Markantonis is an experienced welfare benefits, financial capability and employment skills practitioner, who has worked successfully in the affordable housing and benefits sector for the last 27 years. She has worked with many housing and support organisations and brings her extensive experience to specialise in demystifying the benefits system, money management and employability skills training for both frontline staff and tenants. Her approach is participative and interactive, using case studies and her own experience to take the complex, and make it not only simple, but also applicable.

  • Testimonials
    • Really valuable being allowed the time at the end to converse with other attendees so thank you. This was incredibly useful and not a privilege usually afforded at courses in my experience – really fab/concise course.

      Central Bedfordshire Council
  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we’ll process the booking for you.

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.


We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.

We can bring this course to you.
If you have five or more staff interested for this course date, our in-house training offers great value for money. All you need to do is click the in-house tab and drop us a message.


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