The next best practice workshop will bring two themes which are of interest to members at the moment.

The first part of the session will look at the current trends in financial performance for leasehold management such as service charge collection performance, arrears collection, levels of arrears, service charges and management fee levels.

The second part of the session will look at the appetite for Key Performance Indicators (KPIs) relative to leasehold, and the setting of leasehold-specific KPIs.

Please come armed with some % figure stats on indicative service charges collection performance and levels of arrears performance.

The session will be facilitated by Jackie Dickins, and take place via zoom.

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    This best practice group will be a fantastic opportunity for anyone who is new to the network, or has not attended a best practice group before.Why come to the best practice group?

    • Great to find out what others are doing
    • Good honest and open discussions
    • Sharing best practice and ideas with others in similar roles
    • Acts as a sense-check about what people are doing or thinking of doing.

    We look forward to seeing you there!

    *Please note that places are limited to two per organisation. 

  • Our facilitator

    Jackie Dickins has been an HQN Associate since 2001. Prior to this she held positions at a London borough and two large housing associations based in London, where she was responsible for leasehold management and promoting work in the field of low-cost home ownership initiatives. Jackie undertakes many of HQN’s service reviews and service improvement work on leaseholder and home ownership. She has also worked in interim positions with a number of local authorities, arm’s length management organisations and housing associations as head of home ownership/home ownership manager.

  • Cancellations and substitutions

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

Dates and prices