duration

Location
Virtual

Leasehold services are facing significant change, from legislative reform and service charge transparency to managing agent regulation and Awaab’s Law. Join HQN’s Leasehold Network annual summit to explore what’s ahead, share practical lessons and discover how stronger partnerships and technology can improve services for customers.

Book now to secure your place and make the most of our pre-early bird saving!

  • Our speakers

    Helen Muir, Leasehold Network Associate, HQN
    Helen has extensive experience of shared ownership, having worked in senior roles for two large housing groups where her responsibilities included sales programme delivery and the management of over 5,000 shared ownership/leasehold homes, along with running the largest Help to Buy agency in England.

    As a consultant Helen specialises in affordable home ownership and leasehold management and has provided interim management and strategic and operational support to a number of registered providers, local authorities and private sector companies. Helen also supports the Leasehold Network, writing briefings and speaking at several events.

    Jackie Dickins, Leasehold Network Associate, HQN
    Jackie Dickins has been an HQN Associate since 2001 and is the lead consultant for our Leasehold Network. Prior to this she held positions at a London borough and two large housing associations based in London, where she was responsible for leasehold management and promoting work in the field of low-cost home ownership initiatives. Jackie undertakes many of HQN’s service reviews and service improvement work on leaseholder and home ownership. She has also worked in interim positions with a number of local authorities, arm’s length management organisations and housing associations as head of home ownership/home ownership manager.

    Jackie also runs pre-exam workshops at associate and member level for the Institute of Residential Property Managers (IRPM) and is delivering training for apprentices seeking associate membership of the IRPM.

    Sue Phillips, Founder, Shared Ownership Resources
    Sue launched Shared Ownership Resources in 2021, to champion the interests of shared owners, households considering shared ownership, and people who have inherited shared ownership homes. Shared Ownership Resources registered with the Charity Commission as a charitable incorporated organisation (CIO) in March 2026, and is the recipient of an MHCLG Social Housing Innovation Fund grant to develop the CIO as ‘a national voice for shared owners’.

    The CIO publishes case studies, collaborates with housing, legal and financial experts to offer specialist information and signposting; advocates reform to drive better outcomes, and campaigns for improved transparency and against mis-selling and other poor practices in the sector.

    Sue is recognised as an expert on shared ownership, and is committed to improving outcomes for entrants to the scheme. She is the author of ‘Shared Ownership: the consumer perspective’, writes blogs and briefings for HQN, and has provided evidence to Select Committees on topics ranging from affordability to shared ownership and commonhold.

     

  • Testimonials

    • A really interesting day, a lot of learning which I will use in my work moving forwards.

      Settle Group

    • Incredibly knowledgeable speakers who are striving to make a difference to our end users whilst making sure we are staying compliant.

      Bromsgrove District Housing Trust

    • Jackie was excellent as usual, keeps a dull topic interesting and explains everything in a way that is easy to understand.

      bdht

    • As someone who has just joined the leasehold world, I found this very useful!

      Oxford City Council

    • I felt thoroughly engaged throughout the whole process – thank you to Helen and all attendees for making it interesting.

      Tendring District Council

    • Very good training. Helen is very thorough, helpful on questions and patient.

      Trent & Dove Housing

    • Thank you Jackie – a very excellent course delivered very well! Her knowledge is vast and impressive.

      Cardiff Council
  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing and will be acknowledged by HQN Limited.

  • Price and booking

    We are offering a 3 for 2 deal for Leasehold Network members. If you would like to take advantage of this offer, please use the coupon code #LEN3for2, or get in touch with [email protected] for more information.

    Tickets

    Ticket Type Price Spaces
    Pre-early bird member ticket
    Book in before the end of 2026 to receive additional discount    		 £200.00
    Pre-early bird member ticket
    Book in before the end of 2026 to receive additional discount    		 £250.00
    Early bird member ticket
    Available until 5pm on Wednesday 21 April    		 £220.00 N/A
    Early bird non-member ticket
    Available until 5pm on Wednesday 21 April    		 £270.00 N/A
    Member ticket £260.00 N/A
    Non-member ticket £330.00 N/A

    Registration Information

    Booking Summary

    Please select at least one space to proceed with your booking.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



19 May 2027
10:30am - 3:30pm
Book now

This event comes with a professional development certificate

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Step 2: Complete the delegate details
Step 3: Check the details, tick the consent box, and press the book now button
Step 4: Member discounts will automatically be applied on the next page
Step 5: To use a coupon code please enter this at the top of the checkout page by clicking on the link
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Step 8: You will receive a confirmation email with an order number, if you don’t receive this within 24 hours please get in touch with us – [email protected]