The Social Housing White Paper calls upon housing organisations to review requirements for the development of skills and knowledge in their workforces that will better serve their residents.

“Alongside giving residents the right tools and opportunities, landlords themselves will need to have the right skills and approach for engagement to really work. For most people living in social housing, their experience of dealing with landlords is with frontline staff – whether through a phone call to a customer service centre, visiting their local housing office, or engaging with contractors making repairs. When residents interact with landlords they should expect and receive a professional service from competent and empathetic staff. We have heard positive experiences of landlord staff who treated residents with care and respect. But we also heard that this is not always the case, and there were incidences where people felt talked down to or ignored by staff and contractors. We want all landlord staff to act professionally, listen to their residents and, at all times, treat them with courtesy and respect.”

This best practice session will enable participants to share and discuss ways in which they are responding to the White Paper and improve skills for the future.

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    Why come to the best practice group?

    • Great to find out what others are doing
    • Good, honest and open discussions
    • Sharing best practice and ideas with others in similar roles
    • Acts as a sense-check about what people are doing or thinking of doing.

    We look forward to seeing you there!

    *Please note that places are limited to two per organisation. 

  • Our facilitator

    Jane Atherton is an experienced Organisational Development (OD) professional. She runs her own consultancy practice and works on both short- and long-term OD Director assignments supporting organisations to become great places to work.

    Jane is a qualified coach and holds a masters in Coaching Supervision. She is a qualified Myers Briggs Type Indicator (MBTI) and Strengthscope practitioner and often uses these to support the people and teams she works with.

    Jane has over 30 years’ experience of working with social housing organisations at a senior level and is our Leadership and Organisational Development Lead practitioner.

  • Price and booking


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    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we’ll process the booking for you.

  • Cancellations and substitutions

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.