Suitable for: All What does this mean?
This course is designed for those who need an understanding of leaseholder service charges as part of their day-to-day work.
Leasehold management can be complex and brings challenges that are not often encountered in more mainstream social housing provision. Delegates will learn the skills needed when dealing with a wide range of leasehold properties and understanding the challenges that they bring.
This course will cover:
Core terms in a lease
Variable service charges statutory control
The Commonhold and Leasehold Reform Act
Service charge enforcement options
Section 20 consultation
The role of the First Tier Tribunal (Property Chamber).
What you will learn:
Governing legislation and regulation
Dealing with service charge challenges
Service charge recovery methods
Effectively managing leasehold services
Importance of lease terms
The impact of recent case law.
Who should attend?
All staff who are involved in dealing with leasehold schemes, policy and procedure and recovering service charges, including housing officers, housing managers, leasehold managers, heads of housing, and property services.
Jackie Dickins has been an HQN Associate since 2001 and is our lead consultant for HQN’s Leasehold Network. Prior to this she held positions at a London borough and two large housing associations based in London, where she was responsible for leasehold management and promoting work in the field of low-cost home ownership initiatives. Jackie undertakes many of HQN’s service reviews and service improvement work on leaseholder and home ownership. She has also worked in interim positions with a number of local authorities, arm’s length management organisations and housing associations as head of home ownership/home ownership manager.
Jackie also runs pre-exam workshops at associate and member level for the Institute of Residential Property Managers (IRPM) and is delivering training for apprentices seeking associate membership of the IRPM.
Jackie is responsible for developing, and is a lead assessor of HQN’s leasehold accreditation scheme.
Cancellations and substitutions
If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]
Otherwise, a cancellation fee of £60 plus VAT will be chargeable.
If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.
Cancellations must be made in writing, and will be acknowledged by HQN Limited.
Dates and prices
We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.
Complete the form below and we’ll be in touch.