Digital exclusion can limit all areas of daily life. The pandemic highlighted how lack of connectivity can exacerbate inequalities. Landlords will have a key role in addressing this.

Digital poverty affects around 11 million people, with a third of those living in social housing. The reasons for people finding themselves digitally excluded vary, but it is clear that it has a direct impact on their well-being and leads to further exclusion in other areas of their life.

It leads to a lack of access to education that has moved online, not seeing family members for months on end, or even losing jobs and having restricted access to apply for another.

In this free best practice session we’ll look at the right approaches to improve digital inclusivity and look at the practical steps others are taking to connect tenants.

  • Read more

    What will be covered:

    • The importance of digital inclusivity for tenants and the impact on communities
    • How does digital exclusion impact on the relationships social landlords have with their tenants?
    •  How can social landlords address digital exclusion? 
    • Which teams within social housing organisations should take responsibility for addressing digital exclusion?

    The session will be facilitated by Tim Cowland, and take place via zoom.

    This best practice group will be a fantastic opportunity for anyone who is new to the network, or has not attended a best practice group before.

    Why come to the best practice group?

    • Great to find out what others are doing
    • Good honest and open discussions
    • Sharing best practice and ideas with others in similar roles
    • Acts as a sense-check about what people are doing or thinking of doing.

    We look forward to seeing you there!

  • Our facilitator

    With 15+ years’ experience leading digitally enabled change in housing and local public services, Kate Lindley is passionate about user-led design.  Kate now leads Socitm’s Digital and Data service, supporting councils, housing providers and national bodies to deliver sustainable service design and transformation.

    Formerly Head of Programme Delivery at The Guinness Partnership and now a non-Executive Director of two housing associations, Kate’s combination of strategic insight and pragmatic hands-on delivery expertise, ensures a visionary approach that is grounded in reality.

  • Price and booking


    from *


    from *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.

    Ticket Type Price Spaces
    FREE to members of the Innovation and Technology Hub and the Housing Quality Network £0.00
    Non-members £60.00

    By continuing with this booking you are agreeing to our booking terms and conditions

  • Cancellations and substitutions

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

Dates and prices

06 September 2022
1:00pm - 3:00pm
Book now

Members:     from
Non-members:     from