Instances of damp and mould problems don’t appear to be subsiding – if anything they are on the increase and landlords are coming under more and more pressure to get on top of the issues.

In its latest Insights report, the Housing Ombudsman says damp and mould-related cases account for 40% of resident complaints.

The Housing Ombudsman has previously highlighted that a strategic response to damp and mould is required and warned landlords to stop blaming the issue on how tenants live in their homes to proactive engagement.

Whatever the root causes, we know that damp and mould have a significant impact on residents who experience it. Can we really say that we are doing enough?

At this virtual workshop, you will hear direct from the Housing Ombudsman about the key findings of their investigations into damp and mould issues, including some practical recommendations for action across all levels.

As always – there will be plenty of time to ask questions and share your approaches and experiences.

What will you take away from the session?

• An understanding of the complex causes of damp and mould
• Insight into how to develop a strategic approach to tackle issues of damp and mould effectively
• Awareness of what needs to be considered when developing decarbonisation programmes
• How to develop effective monitoring to track progress when dealing with instances of damp and mould
• How to proactively listen and take feedback on board from tenants.

Why attend?

The impact of damp and mould on anyone living with it is great – distress, inconvenience, disruption, concerns about health and well-being. A step change is needed in how landlords tackle the problem.

This session is essential for everyone involved in identifying and tackling mould and damp – asset managers, strategic and policy leads, housing management teams, repairs and maintenance staff, surveyors and contact centre staff.

It will take you through what you need to know and understand and what to do to put things right.

Victoria King, Sector Learning and Development Lead, The Housing Ombudsman Service

Victoria King is the Sector Learning and Development Lead at the Housing Ombudsman Service. She joined the Service in January 2023 having worked for 6 years at the UK Health Security Agency in Global Health and Emergency Preparedness Resilience and Response. Victoria has experience in various Learning and Development roles, including Financial Services Complaints and as a course tutor in A Level Criminology. Victoria is part of the Quality, Engagement and Development Department, and is part of the team developing the Housing Ombudsman Service’ Centre for Learning, which will share learning from complaints and drive positive complaint handling across the sector. The function also provides insight into service provision from themes and trends in complaints to facilitate sector learning and a positive complaints culture for landlords and governance.

‘I found the event really useful and the presenters knowledgeable.’ Orbit Housing

‘ It was the best training session I have been on in a really long time. It was relevant an i found it very realtable.’ VIVID

‘Rebecca gave an excellent presentation and gave some very good guidance and advice.’ Melin Homes

If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

Cancellations must be made in writing, and will be acknowledged by HQN Limited.